TherapyNotes, LLCReviews of therapynotes.com

TherapyNotes customer service reply very quickly, clearly, and made me feel as though my feedback was valuable. I have submitted feedback once or twice before and I have always received a rapid and courteous reply. The TherapyNotes software is easy to use and makes writing notes and other documentation simple.

The response time and their knowledge of navigating their site is SUPERB!

Always receive excellent customer service!

This is my first (and will be the only) venture into EHR... I am 100% satisfied with the company. They excel in customer service, providing live help at extended hours, no matter if it is learning the ropes of the software, billing help, credit card processing or helping me correct some mess I made. Then they email you a summary of the call with instructions for that problem should you need to reference back. I was reluctant to pick them because telehealth was still in beta testing, but the live customer service cinched it. Now, 9 months later, not only is telehealth operational, but it’s included in the price. Last evening, I chanced a call to find out why one of those annoying paper credit cards wasn’t processing on CardPointe...I left a message as it was after hours. I was pleasantly shocked when I received a call before bedtime to walk me through the solution. Happy sleeper! TN has a lot to learn and I’m no tech nerd, so I’ve taken baby steps...the note taking was first, while I used old ERA/ EFT system. Then the portal for clients to choose appointments(works great!) and send documents. Since the first of year, I am using them for billing...on that learning curve now and can report back later. I would also consider their billing company if you hate doing that. They collect after you get paid and generate reports, etc. Perfect 10!

The staff at therapynotes are all very helpful. I have been using for a year always get the support I need.

Love this platform. Customer service always outstanding and I have been pleased with the features. Highly recommend.

Complicated Situation I had a complicated situation with divorced clients and their daughter. I needed to know if they could each have access to the portal. I contacted TherapyNotes and they got back to me--on a holiday--within an hour.

We were getting claims denied because our NPI numbers were mixed up. The Therapy Notes support person that answered my call patiently walked me through the steps to solve the problem. The Therapy Notes Support team is always very friendly and helpful.