TherapyNotes, LLCReviews of therapynotes.com

As soon as I signed up for therapy notes a few days ago, I got a call and email with information and how to get help and support with navigating TherapyNotes. I had to call in for my first question today, which was answered quickly and by a friendly and helpful representative who knew the answers to all my questions. It is comforting to think I will be able to ask questions and get answers so quickly while I learn the system.

We implemented this software for our new clinic 5 months ago and have been completely happy with it. The integration between scheduling, billing, client files, and the client portal is seamless and extremely intuitive on both sides, allowing us to be 100% digital with our client files, with top tier security and confidentiality. We had a slight delay in credit card processing initially as our clinic is "owned" by a college and not a single owner, resulting in a paperwork delay as we worked with the college finance and legal teams and the credit card processor, but once that was set, integration was virtually instantaneous. Customer Service has always been extremely knowledgeable and helpful with all of our questions, both via phone and email. Their response time, especially via email is stellar. The Help Center is also extremely resource-filled, giving step by step instructions, with screenshots, on just about every topic available. I do wish there were a chat option for Customer Service, but with the rapid response time via the other options, this is only a convenience wish. Our next step will be to accept insurance and I'm confident with the way the system is already setup, that will also be a breeze.

Therapy Notes has been the best resource for my private practice. The interface is very user friendly and when I have questions or problems, the customer service team is incredibly quick at responding.

Great program management system and truly exceptional and professional staff. You always get the support you need and all your questions are fully answered. Even if you are the beginner, TherapyNotes team got you covered. Thank you!

The team members at TherapyNotes, LLC, are knowledgeable, professional, supportive, and consistently helpful. From the time I started using TherapyNotes several years ago and made a LOT of calls for support, to present day, when I have to only occasionally call (because the TN team unfailingly answers my "how do I" questions then sends a follow up email with the written detailed instructions for future reference), I have been utterly satisfied that my 'user-challenge' is resolved every time. TherapyNotes is top-notch with every feature they offer on the platform. I highly recommend TherapyNotes, LLC for any behavioral health provider.

Employees are very polite and have answered my questions completely.

The customer service of Therapynotes is super good. They are very knowledgeable, courteous, and quick to solve problems. It is wonderful to speak to real people that are articulate and easily understood!

I am a user of the platform, and when problems occur--as they will in any platform--the TN folks are responsive and skillful.