TherapyNotes, LLCReviews of therapynotes.com

After years of struggling to make a difficult to use product fit our needs as a small counseling team, the switch to TherapyNotes has been a blessing. Much easier to use and support has been excellent.

Okay, I called customer service today. I haven't needed to call Therapy Notes for a while, but I was using features I hadn't used much. I was tired and frazzled. I had tried to figure out the problem on my own. The solutions were fairly obvious (I had missed some notifications), but I just needed assistance at that moment. Rick not only walked me through the problem, he got in tune with me where I was. (Not one of my best days with several things not going well.) I felt like a human figuring it out with another human. I wasn't a number, (despite the now obvious missed steps). Phew! What a relief. Just felt like he and Therapy Notes needed a little kudos. The program works well overall. I feel confident in it.

Always helpful and helps me get things done for my practice! Best decision of 2021 to move from another EHR to Therapy Notes.

Great value for the cost. Payer enrollment went especially smoothly, processing ERAs is a breeze, and the TherapyNotes support team is always so helpful and responsive. Sometimes my questions feel super specific, but it seems that all of their reps are well-versed in the entire software. Any issues we've had have been minor nitpicks that one should expect to experience with every EHR transition. We have been able to adapt most of our processes to work with the TherapyNotes platform. We're becoming more efficient in our billing steps because of TherapyNotes--each member of the office staff can get more done now. If you already use Change/Emdeon for your clearinghouse, EDI and ERA setups are easymode.

So helpful to have a program that provides direct support with a person on the other end of the phone! Very knowledgeable, patient and willing to help.

Excellent customer service, fast, friendly and courteous. Thank you

Very knowledgeable support agents who will talk you through each issue with grace and patience. A follow up email is sent, outlining the conversation and then you have the 'how to do x' in writing for later referral in case you forget (especially if you don't use each system several days a week.

I work at a billing company and work with several EHRs, Therapy Notes by far is the best. Their customer service is hands down one of the best I have ever had to deal with. I have never been on hold for longer than 5 mins, and my questions have always been answered and the staff extremely helpful.