TherapyNotes, LLCReviews of therapynotes.com

Albert was fabulous. I have been struggling to get my documents imported to Excel for days and could not figure out how to transfer my TXT files to Excel in a manner that would allow you to import them to therapy notes. Albert got on with me and within a few minutes was able to configure the data in Excel so that it could be imported. I really appreciate the help from Albert at Therapy Notes.

It is a great program and everyone is always helpful!

Excellent customer support!

Therapy Notes support is excellent. Each support person had been very knowledgeable and helpful. Albert was especially helpful in taking time to address some very complex patient billing issues. I highly recommend Therapy Notes to other providers. Thank you.

TherapyNotes has been so user friendly. It is the perfect electronic health record for my practice that allows me also do my billing and utilize telehealth services. It has everything. Also, the support has been amazing.

My experience with switching EMDR has been AHMAZING! I have spoken to several people and they have been a delight, so kind and extremely patient and helpful! My Implementation manager is Rachele and she has been so helpful. Not pushy, but very supportive. I spoke with Brian for about 1 hour a few days ago and had something like 15 questions. He answered each and every one of them with ease.

I was unable to link my camera on my iPhone to telehealth counseling sessions. I sent an email and left a voicemail during after hours on Sunday. The next day at 7am LA time I had already received a message from their technician ready to help me. The representative was awesome! She was friendly knowledgeable and very professional. Part of the solution included the need to have her call me back while I worked on my phone and she most certainly called me back promptly and the problem was solved very efficiently!

Really great customer service from TherapyNotes. At times I have to wait a few minutes to talk to someone, but then, whoever gets on the line is very helpful. And even though some of their system lacks certain capabilities, TherapyNotes continues to improve their overall product by adding on to what they offer. We have a practice of 45 therapists, and we're very happy with TherapyNotes.