TherapyNotes, LLCReviews of therapynotes.com

Superb customer service!

When I called Customer Service for Technical Help, they already knew there was an IT issue and informed me that they were currently working on the issue. They did not have an ETA for completion, but knowing that they were apprised of the situation and were working on it, I feel confident in Therapy Notes and all they offer our business.

I’m always impressed with the customer service - the representatives are knowledgeable, they always solve my issues and challenges and are always pleasant. There is never a long wait time which is so important in our field where we don’t have time due to our hectic schedules.

Am a medical biller. Had never used therapy notes until recently. Am familiar with management software/platforms etc. I definitely like the portal set-up, and had to call support a couple times to help me with a couple things I just didn't understand. Support both times was awesome, not only talked me through solution, but provided tutorials in email response after call. Phone support 100% awesome. Additionally, when I was first getting familiar with t-notes, the amount of existing "how to videos, and therapy notes instructional pages are very large, and super helpful with data input, and editing. Therapy notes has everything from scheduling first encounter, claim submission, to tracking revenue. Awesome platform for individuals, or groups.

Today I had many claims that needed to be resubmitted. They were from several different payors. I put in a call today. My wait time was a less than a medium amount of time. It was much quicker than caller the Payors. I spoke with Ms J. Using only her initial. She was cheerful, helpful, patient, and has several ideas of what my issues were with my claims. It worked very well. Any time I have called Therapy Notes all of the representatives have been cheerful and helpful. I selected this company by default of my credentialer. She was familiar with Therapy Notes, therefore, I chose this company as my EMR. I am not sorry. The price is fair. The help is impeccable and the use of my time spent on my TO DO list is respected. I would again chose Therapy Nots as my Electronic Medical Record company.

I have been in private practice for years. I recently changed from another billing company due to costs. TherapyNotes has great customer service and has been able to walk me through, not only the transition, but also follow up claims and billing questions.

This is the most user-friendly EMR system I've ever used (I've tried about 5 of them). Exceptional customer service.

The response to me was timely, professional, knowledgeable, and offered a very patient demeanor. I could not have asked for better,