TherapyNotes, LLCReviews of therapynotes.com

I have been using TherapyNotes for over 5 years and have never been disappointed with the services they provide, adding the documents to email to clients to complete online and the portal for telehealth have been life savers for me. I feel that I have all the tools I need to run my private practice. When I have a problem I get very quick responses, and solutions. I will continue using TherapyNotes until I retire.

I live in North Carolina which is one of the states that now has a health information exchange. It’s confusing trying to decipher technical language. However, I spoke with one of Therapy Notes representatives, Steven, and he helped me navigate the system so that I could connect with our state’s computer information exchange. He was patient, understood what he was talking about and was able to convey that understanding to me. That’s no small feat! At my age, computer technical directions are just not intuitive or easily understood. Thanks to Steven, I am now fully connected with my state’s information system.

The customer service with TherapyNotes is truly amazing! Much more than I expected. The customer service reps are patient, expert, and the hours they work easily jive with the times I need assistance. Thank you!

Today I was helped by Hope D. who was efficient, informed, and kind! She patiently answered my questions and saved me time and energy as well. I'm grateful for TherapyNotes staff being available 7 days per week for problem solving. Everyone I've come into contact with thus far has been very helpful.

Not only is TherapyNotes a most excellent platform...their customer service never ceases to amaze [over and over and over again] with their tireless advocacy on my behalf and that of my patients.

TherapyNotes customer service is very helpful and knowledgable. I enjoy speaking with them and they always send a follow up email about what they help me resolve. Truly exceptional!

I have just started using therapy notes and have been very impressed with the customer service and the platform. They work hard every day to take in suggestions to cater to the needs of therapists. Their customer service is quick, friendly, professional, and eager to help. Highly recommend!

ERA’s can be complex and our wonderful rep (Jessica L) walked us through a situation within a matter of minutes and her explanation was simple and direct. The recap email was incredibly helpful as well. We love using TherapyNotes!