TherapyNotes, LLCReviews of therapynotes.com

I appreciate and value the knowledge of the Support Staff who I frequently rely on to teach me something new about TherapyNotes. TherapyNotes has been a marvelous asset to my practice and when I don't have the time or energy to look something up or figure out how to do something, an email gets it done very quickly. As I keep learning my way around TherapyNotes I am more impressed with its thoroughness. Most of all, I appreciate the accessible staff that solve my administrative practice issues so I can focus on my clients!!

I am so very satisfied with Therapy Notes. They have gone to great lengths to create a software system that is geared towards the solo private practitioner like myself. I spent over three years unsatisfied with another company (who recently got a two star review from me but will not name them here) for they continually raised their rates while making less of the functions available to use. Therapy Notes customer service have been outstanding. Hope and Ashley to name two of the staff that have helped me get up and running are friendly, knowledgeable and patient. As I get more comfortable with this software, I will certainly be back to write an updated review of my experience. All I can say is if you are a therapist seeking some ease and convenience, I highly recommend trying TherapyNotes out. My one and only request is there is a smart phone app coming soon.

I had an issue with billing, and it was a user error. :) But, they were able to help me without making me feel dumb or judged for not knowing the terms. Very friendly and helpful.

Therapy Notes has been a very easy platform to follow and the customer service agents go above and beyond to help you. They are committed to providing a HIPAA compliant platform that is easy for providers to follow.

I needed help with a password issue. In a world gone crazy (March 2022) it was heartening to speak to Brian at TherapyNotes and get an immediate solution. The human touch and real person on the end of the phone line is so important. This is not unusual in my contact with the team there. They are consistently helpful. Thank you

Therapy Notes is an excellent software program. It allows you to customize forms or have them modify essential forms for you. Every staff member I have spoken to has been wonderful. Steven was exceptional as he was patient, knowledgeable, courteous and professional.

My support service advisor was very knowledgeable and walked me through how to troubleshoot my issue. She was patient, kind, and very thorough. She even emailed me step by step instructions to refer to if needed. So helpful!

Great EMR system. I have used TherapyNotes for several years and it keeps improving. They update with the times and provide almost immediate technical support when requested. I would recommend TherayNotes to other mental health therapy providers. My biller states it's her favorite EMR system for billing and customer support as well.