TherapyNotes, LLCReviews of therapynotes.com

Brian M was pleasant and very helpful!

I was one of the many folks who switched from Simple Practice to TherapyNotes after SimplePractice made a number of changes to their pricing and features. So far I have had a very positive experience with TherapyNotes customer service and I mostly like the software, with a few exceptions. The good: - Great customer service. They're timely, helpful, and there's many ways to reach out to them. I can't say enough about TN's customer support, it's top-notch. - Fair pricing. I feel like TN has some of the best prices among EHR's for the features they provide. - Good # of features. Part of the reason I switched from SP was because they were making 2 way calendar sync and session reminders to clients in their upper tier. TN doesn't do that and instead they include those mentioned features in an affordable plan. - Software is easy to learn and intuitive. About a week into switching to TN, I was quickly familiar with how most things worked and it was a pretty seamless switch, which is not true for most EHR's. The bad: - Lack of customization. This is a problem at large. You can't customize the risk section, you can't customize the notes or the files you send to clients to fill out. Well, you can customize them minimally, but it leaves a lot lacking. There's workarounds for most of this, but it's a bit of a bummer when I depend on customization for important forms like my intake form or the risk assessment. But I should be so lucky that's my biggest complaint...

The support team is amazing! Every time I had a question or an issues they helped me walk through it to get it resolved. Shinann even called me to help we trouble shoot an issue with my billing.

Det var inte så bra att ha ett Tack så jättemycket för mig Utan det var inte meningen Önskar att du är en bra idé

This software is really well polished. Everywhere you look, there's a shortcut/related link or other visual cue to help you out. The calendar, billing, writing notes, etc. All really thoughtful. It's so helpful and a huge time-saver. Speaking of helpful, I've talked with their customer service folks multiple times for various questions I've had while configuring and learning the software. They're not only immediately available by phone or email, they're super knowledgeable and nice! What a pleasure!

My experience with support remains the best part of this service. I contacted Jordan at TherapyNotes who explained exactly where the information I needed was and then followed up with an email. This is the standard practice of this company and has made the experience from start to present seamless and manageable.

I switched from a more expensive platform to TherapyNotes about six months ago. The onboarding was seamless and TherapyNotes was there to support me every step of the way. They offered several months of trial so that I could get a feel for the platform and ask questions. My clients that switched along with me have reported the ease of logging in, filling out paperwork, and how much better the experience is for them. They couldn't believe how clear the video was for telehealth. I have experienced way less tech issues than previous platforms. I like how I am able to customize my portal to match my website and have it all flow together. Makes it look professional. Whenever I have a question or need something, customer service is ready to help. I highly recommend using TherapyNotes for your private practice needs.

EVERYONE IS SO NICE AND HELPFUL WITH ANYTHING I NEED NO MATTER HOW SMALL.