TherapyNotes, LLCReviews of therapynotes.com

Therapy Notes used to be great for private pay clinicians who provide superbills 2-5 times a year for patients. Recently the modifiers do not show up on superbills and when I called to ask why, they gave me a horrible time-consuming workaround. It was incredibly confusing and to have my employees and myself do this would add much extra time and errors. I’m also not happy that no one notified us of this, but rather our clients had to come to us saying they weren’t being reimbursed. This is absolutely something I will leave TN about unless it is resolved without a workaround. ***UPDATE: Since I cannot figure out how to reply to the reply that was made below. I appreciate that they are trying to make the superbill function work the way it worked for years. However, if you read my comment above, I did call to get the workaround and it is NOT easy. I have spent hours teaching staff and editing charts to correct this issue. For cash practices this is not at all okay. Please fix ASAP or I will be leaving.

10/23/2020 Original 1 Star review. We have had some really good experiences with TherapyNotes and some awful experiences as well. From outages to technical issues to getting the runaround from support. Customer Support's very typical reply is that a feature is in the works and that they can move our request up to development. NONE of our requests have been met with any kind of new feature in years and some of this stuff is pretty simple. For example, STOP HAVING THE DEFAULT AT PAYMENT BE THAT THE CREDIT CARD IS SAVED! The default should be nothing so that the receptionist doesn't accidentally save information the client does not want saved. I understand larger issues, like fillable intake forms that the clinician can tailor to the clinician's practice, are more difficult and in-depth. Truly that's more than I could work out, but we've been in a pandemic for the last 9 months and I just got totally blown off by support about streamlining the intake process. His response was, "I don't know how to respond to that." and "There is no way to put you in contact with the development team." We have been with TN since March of '17 and I'm shopping for new practice management software for the rest of the day. 10/24/2020 Amended to 2 stars. Yesterday the above gentleman's supervisor called me and we discussed the issues I am having. Firstly, the folks at TherapyNotes are very nice people and there is nothing personal that has been offensive. Also, not all customers can be made happy. They have offered to give us two free months of service. That's nice but there are still issues that we would like addressed and the feedback is typically a, "We'll push this along to the development team." With that said, TN is working on paperless, online intakes. That's awesome, also super late to the game. There is a workaround, which I have not investigated yet. My opinion is, stop it with the workarounds and integrate solutions directly into the platform. TherapyNotes is great for a lot of practices. Ours is unique. If the issues above can be addressed, we'll stay. If not, I'm still shopping. Finally, it is super disappointing that it took a one-star review to actually get TN's attention and motivate them to reach out to a long-standing customer.

Missing Standard Billing Features: Start Date & End Date of Insurance Coverage, Cannot bill secondary claims electronically, missing key reports such as patients with secondary and tertiary insurance. When speaking with customer service their response is simply stating the feature is not available and that is that, no future updates. "If Therapy Notes isn't for you, then you should consider other options." Ultimately client retention does not seem to be a concern. The EHR / Charting is easy to use and customer service is responsive to any issues regarding charting. Sad really, because it is a good product that is just missing some very basic features. It could be a GREAT product. Too bad no one seems to be willing to accept feedback or provide more interactive customer service.

Our practice started using TherapyNotes in order to streamline our scheduling process - allowing clients to schedule their appointments online. Although this is an improvement over back and forth emails for scheduling purposes, some very basic elements are missing. When a client requests an appointment, it shows as pending for the clinician, but it doesn’t send an email to that effect to the client. Therefore, the client doesn’t have a record of when they had requested an appointment, and they typically assume that the request submission guarantees that appointment time. The clinician has the opportunity to accept or decline appointment requests, but clients are only notified about the accepted appointments. When they are declined, the client is not notified. Clients can cancel appointments through the portal, which then notifies the clinician, but if a clinician cancels an appointment, again no notification is sent out to the client. Unfortunately, TherapyNotes is set up to appear as if these processes would be happening automatically, so many clinicians might not be aware of the lack of communication with clients. TherapyNotes Customer Support has been timely in replies to concerns, but has not been helpful. Despite the relatively quick and straightforward programming adjustment necessary, each Customer Support response has dismissed my needs, saying that it may get looked at in the future.

Please Please assist me adjust therapy notes.when i write notes i can't save them because when I scroll down I can hardly go pass the "sign this notes'' column. As you know "Save Notes:'" and :"Review Notes" are wright under this column.Thanks.

I would not recommend Therapy Notes at this time. They have not kept their word about creating an option to fill out and submit paperwork online. They have not created a better way to take notes for couples counseling even though many users have asked. Most importantly, the system runs slow consistently. There are constantly issues connecting to the server which makes it a battle to complete notes and billing entries. I like the program but there are others that can do the same things better such as Simple Practice. As soon as I have time to move all my notes over and learn the new system, I will. If Therapy Notes works out the kinks in the meantime, I would like to stay but I’m tired of it taking hours to complete notes bc I can not connect to the server.

There are some major issues that business owners should be aware of. While the program itself is sleek, user friendly, intuitive, and encompassing. Some major issues include accounting inaccuracies. The most costly one for business owners is that any refund issued to a client, or a redacted payment by insurance, is only reflected on the actual date of service. So if you have already paid your therapist months ago for that session, and pull an income report for this current payperiod, in which you issued the refund, you will not find it. It gets deducted, on paper, from the therapists income at the date of service, not the date it was issued. So you can't easily deduct the refund back from the therapists pay using their accounting features. Another major issue is diffulty navigating the calendar if you are scheduling for many therapists at once. We have 12 therapist and there is no way for the system to identify regular openings on a therapists scheduled without looking at them one by one on a week view of multiple therapists on a day view but you still must scroll through week to week to make sure it is a consistent opening if you like to schedule that way. Our previous system would allow us to search slots by selecting AM, Afternoon, PM and Morning, Day, Evening and it would present all the options available like "12 upcoming slots on wed. at 9AM with Sam, for example. This one is extremely cumbersome when locating slots. We made several attempts at working with TN to resolve these issues but after over a year they are still not even in the queue. They roll out lots of little stuff but the big things don't seem to ever make the list. If you are a serious business owner consider that these things may cost you considerable time and money in the long run.

The agency for which I work uses TherapyNotes for its client contact and record keeping. While I won’t speak for the agency as a whole, my observation is that the staff considers the application to be adequate but less than hoped for. My experience with TherapyNotes has been a bit more negative. Briefly, my disappointment is reflected in the following: First, it does not support couples or family counseling. This requires the clinician to document their couples/families and related sessions as if they are individuals. This works okay, but it’s really quite limited in terms of writing notes about these clients. Second, it forces a workflow that may not reflect the clinician’s preferred practice. In particular, a treatment plan with diagnosis is required before even the first progress note is written. It doesn’t support well the initial assessment phase of therapy. In fact, TherapyNotes has no explicit way of identify what phase of therapy is taking place. It imports the diagnosis into progress notes (a practice that some clinicians and supervisors have found to be unnecessary). At this time, the diagnosis must be manually re-entered for termination notes (why?) . Finally, the folks at TherapyNote have very little interest in soliciting feedback from customers. To my knowledge, they have not requested input / feedback from our agency, and when I have given them feedback, it typically dismissed or ignored by their support staff. There are better products in the market place.