TherapyNotes, LLCReviews of therapynotes.com

Amazing customer support from Ash! It was extremely refreshing to speak to a customer service representative that was knowledgeable, patient and most importantly kind. Thank you Team TherapyNotes!!

The support staff are fantastic. They are very accessible, including being available until 9 pm. They are always friendly, warm, welcoming and patient. They listen well and will easily guide you through any question you have, staying with you until the process is complete and you are satisfied. They always send. a follow up email that includes the information discussed in the phone call.

I am a dedicated psychotherapist who has been in practice for over 35 years and has tried several programs. TherapyNotes by far is the best program I have ever used. The staff and their dedication to excellence make a difference. Whenever I run across a problem, the staff is always there to help and guide and solve any problems that arise. I feel secure using the program.

Had supportive and timely response from customer care regarding questions I had and what I thought was an issue. This has made me thankful for signing up for the company's services versus Simple Practice! Having a good experience so far, thank you TherapyNotes!

This system makes note writing easy and keeps my practice organized with support for notes, scheduing, intake paperwork, clinical questinnaires, reminders for appointments sent automatically to patients, and billing. Customer support is outstanding. When I need something, I call and get friendly, US-based support with no hold times even on a Sunday. The only improvements I could suggest so far would be to make an app and to allow forms we create to be signable without the patient having to download and then upload again. Also when uploading documents to a record, a "scan" feature for the phone would save time and provide higher quality results. This could be included in the app!

Support always very responsive and helpful. I do wish for more rapid and comprehensive updates on TherapyNotes, but impressed by the support system.

Extremely pleased with availability of support staff. Always knowledgeful, helplful, and friendly.

Every support person I have talked to has provided efficient and timely troubleshooting. I recently spoke with Ivy who was not only efficient with her help but also patient, kind, and emphasized teaching me how to fix my problem if it came up in the future. I have never had an unhelpful experience with therapy notes support in the 2 years I have been a user.