TherapyNotes, LLCReviews of therapynotes.com

I have been very pleased with the quality and level of support I have received as I have worked to start my private practice. The people I have worked with at TherapyNotes have been friendly, professional and thorough.

Erica listened, w/o interuptions, was patient and relaxed (no rushing), stayed w/ me, which turned out extra helpful for trouble-shooting an unexpected additional issue. She was able to access support to address an unfamiliar issue, quickly. Plus, I like TherapyNotes' hold-music, even though I wasn't on hold too long. Great experience! Thanks!

Their customer support is the best I have experienced in a long time. I am new to EHR and sometimes the interface isn't clear to me. Whenever I call, the representatives (in particular, Jill G and Irina D) are friendly, patient and they explain their answers well; in such a way that I understand not just for that time, but also as I continue to use the Therapy Notes platform. I like that they also send follow-up email summaries of the call that I archive for future reference. This has occurred several times (the date below is only the last encounter). They maintain consistent high quality customer care, rare in North America.

Fast response to questions. Detailed steps given to walk you through with ease!

TherapyNotes employees exceed my expectations every time I interact with them! After switching from a large EHR software company, working with TherapyNotes has been a breath of fresh air. I am always treated with patience and kindness when asking a question and the support team is always helpful and knowledgeable. I only wish we switched sooner!

I contacted the customer success representative when, upon using "spellcheck," I inadvertently translated the completed therapy note into French! With Krista's help I was able to get the program back in English but, alas, all the notes were gone. I circled back in fear and frustration that my work was lost as I don't recall having been able to save the notes. Suddenly a drop down appeared with an option to RESTORE. With one click I got two hours of work back thanks to what the representative called "our restore feature." Hope that my experience will be of some use to others.

Jill answered my call with a happy voice. She listened to my question without interruptions. She was willing to walk me through the process of adding PCP to the staff's ToDo lists. The instructions Jill sent were complete. I always appreciate the written instructions after a call.

I have been using the TherapyNotes EHR platform for two years now and have been extremely pleased with it. I would definitely not trade it for any other EHR program. It is so easy to use and very customizable. In addition, their customer service is excellent and very responsive. TherapyNotes has absolutely made my practice so much easier to manage.