TherapyNotes, LLCReviews of therapynotes.com

TherapyNotes has an amazing, friendly, and knowledgeable staff! Whenever I call and talk to them, if they can't help me find an answer they aren't afraid to ask for more help.

I had a problem with connectivity to TherapyNotes on two different devices and two different servers. I reached out after hours and received a quick reply with helpful, comprehensive instructions to clear the cache. Problem solved! I have been using TN for 2 years and have received prompt, cheerful, helpful responses on the few occasions I needed assistance. It's a great company and great EHR platform!

The customer service rep was super friendly and helpful and while helping me, was able to give me a tip that was helping with another issue I had. She also sent a follow up email that had the step by step instructions in it so I had it for future reference! Kudos!

Has all the answers, very helpful!

I was introduced to TherapyNotes while working for a (different) group practice. When I opened my own group practice I tried a different EHR thinking it would save me money but opted to return to TherapyNotes because... 1) It saves money 2) It is very user-friendly 3) Support services are always fast, friendly and is always actually helpful 4) TherapyNotes truly is thoughtful and careful with the user experience and takes their time to roll out changes methodically and with intention so that privacy and other aspects that are of the utmost importance are not sacrificed. Today I contacted Support for help with payment processing and they were able to guide me through to the solution quickly.

My customer service experience was the best. Olivia was patient, knowledgeable and helpful.

I called and talked with representative, Jordan about a billing issue and changes I needed to make. Jordan was very helpful and knowledgeable about these issues and could seamlessly educate and coach me through the process. I'm appreciative of the high quality and ease of the customer support I received just before the Thanksgiving holiday!

Easy to work with company. Customer support answers quickly and provides the support you need to get off the ground. Highly recommend!