TherapyNotes, LLCReviews of therapynotes.com

Therapy Notes has the best customer service I have ever experienced. They are always kind and helpful. They also summarize each call and follow up with an email.

Tina was helpful, prompt, and friendly. She was insightful to my presenting issue (which was with Cardpointe, not directly TN) and she helped accordingly! She also followed up with communication the following day to confirm the issues were resolved.

As a psychologist who has worked in hospitals, community mental health and large and small scale behavioral health care clinics, Therapy Notes (TN) is the best EMR I have ever used! As a new practice co-owner, we did extensive research before choosing TN and I am so glad we did, TN makes it very easy to setup new patient accounts, complete notes, schedule sessions, submit billing, and track work that needs to be completed. We are especially pleased with the customer support service we have received and have found TN to be open to our feedback about potential improvements.

In making a call to CS, the queue was long and I left my name and number for a call back. Trent returned my call quickly and we resolved several accounting issues that he was well trained to address. Not only was he chipper and helpful, there was no strain in his demeanor that might reveal the enormous stress I suspect everyone at TN is experiencing. Kudos to the extra mile of self care everyone needs right now, as well as extending that compassion to others!

Whenever I have reached out to Therapy Notes for support they are always helpful, friendly, and professional.

I have long appreciated the ease of use and support but their management of the Change crisis has been even more impressive. They are continuously adding features and listen to clinicians about what we need. The customer service is the best and their communication during this mess has been outstanding.

TherapyNotes is an outstanding company. Their customer service, clinical ethics and commitment to privacy and security, and their dedication to constantly updating and improving their platform is truly unmatched, in my view. I have used many other EHRs and use many other tech platforms to run my therapy business, and TherapyNotes is by far my favorite. Not only all of that, but they have absolutely outdone themselves responding to the Change Healthcare disaster. Well done, TherapyNotes, and thank you so much!

Always very helpful and patient