TherapyNotes, LLCReviews of therapynotes.com

TherapyNotes has always been responsive to customer support calls and in recent months with the devastating blow of the Change Healthcare catastrophe, they have been even more attentive. I trusted them with my small business and they showed up with bells on to make sure my claims were processed as quick as possible.

In the midst of the Change Healthcare challenges we are facing, Therapy Notes continues to provide amazing customer service 24 hours a day. The blog has daily updates on which insurance companies they are able to submit to, and Ella, the technical support representative, spent over an hour on the phone teaching me how to enroll in a different clearinghouse so I was able to submit my claims to the insurance companies they have not yet been able to transfer to a new clearinghouse. Her patience and expertise were amazing!

TherapyNotes has gone above and beyond, even for smaller practices, in navigating the aftermath of the Change Healthcare cyber-incident. They've jumped through hoops to make work-arounds so we could continue to get paid -- even when this was absolutely none of their fault. They've stuck by their customers and have given continual updates on what they are doing to help get us back up and running. We highly recommend TherapyNotes because of this and many other reasons.

We've been using Therapy Notes for several years now and have continued to have a great experience with the program and the company. The program itself is super easy to use. Customer service is always very prompt at answering emails with complete and easy to understand responses. They are also very pro-active in solving issues that come up.

I have been a Therapy Notes user for more than three years, and I have been impressed with the ease of usability and the functionality contained within the application. I was able to quickly use Therapy Notes and gain a comprehensive understanding of its functionality without any extensive training. The application is highly usable. The Therapy Notes team continues to amaze me as they are continually enhancing the functionality and providing updated releases. I cannot imagine doing my job without this application assisting me along the way. Keep up the great work Therapy Notes team!

My interactions with Therapy Notes support team has been fabulous. They are easy to work with… straightforward step-by-step, instructions., easy understand, and pleasant.

I love the ease of Therapy Notes customer support. They are very patient with me when I call as I am not at all tech savvy. I have had a ton of questions being new and they have answered everyone. I also love they send a follow up email to review what we went over. Definately would recommend them to anyone who needs full service EHR thats easy to navigate.

The TherapyNotes platform saved my career. Their HIPPA compliant software made it possible for me to keep working when my options felt bleak. If there's a wifi connection, I can work. No paper. No files to maintain. No limits...just opportunity and support to provide therapy to people in places where no other services exist. The organization of tasks keeps ME on task. The progress notes and treatment plan formats keep me compliant with any chart audit that insurance might require. The cost is only a fraction of what my office overhead used to be. The assessment forms are based on best practice standards of care. And, when you need support, (which rarely happens), it's quick and easy to reach out. The response is courteous and professional. I literally have nothing but praise for TherapyNotes.