TherapyNotes, LLCTherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Administration & Services · Philadelphia, Pennsylvania
Excellent
Administration & Services · Kingston, Pennsylvania
Excellent
Administration & Services · Newtown Square, Pennsylvania
Excellent
Administration & Services · Allentown, Pennsylvania
Excellent
Showing 2,922 reviews with 5 stars · Clear filters
Kelley C.
I have been using Therapy Notes for my practice for about seven years. I have been very happy with it. It saves me a lot of time on paperwork and billing. When I have had questions, I have received timely, patient and friendly help. I like that I can talk to them on the phone if I need to.
Brenda M.
Excellent customer service, shirt wait times, incredibly responsive, knowledgeable, and helpful. Tommy was amazing in assisting our company through the Change Health Care outage
Sandy
Very helpful. Stayed on the line with me until all of my questions were answered. Went through each step with me so I knew that I was doing what they had suggested. And the follow up that comes after the call lays everything out in writing so I can do it on my own best customer service I’ve ever experienced
Abbe H.
Staff answered all of my questions; they were patient willing to take all the time I needed. They follow up with an email, summarizing the issues.
Mary R.
i've found customer service at therapy notes unusually helpful, courteous and PATIENT! and tonight ella just did it again. sooo sweet.
Chris P.
Fantastic customer support. The staff is competent, efficient and available. They really know their product and their customers!
Dwight, L.
What made my experience so great with TherapyNotes is their level of consistency in customer support. Every time I've called their support department I was never disappointed, even if I couldn't get the issue resolved through them, I was always pointed in the right direction. The best part is they will send you a step by step guide over what you all discussed in an email, so that you will have it for your reference should that same issue arise again in the future. I would definitely recommend TherapyNotes to all of my friends and colleagues. Keep up the good work TherapyNotes!
Heidi V.
I chose Therapy Notes two years ago because I was brand new to electronic health records and I needed all the help I could get. Because of their great customer support I was able to learn how to navigate the website and transitioned my clients pretty quickly. Since that time they’ve increased their customer service availability even more. Having been effected by the Change Healthcare crisis, I have gained an even deeper appreciation. They reacted swiftly and have been very transparent in their communication. I appreciate the lengths they went to to give us options and ultimately switch to a new clearing house. Each customer service representative I’ve spoken to in the last six weeks has been helpful, understanding and great at answering my questions. Although I’m sure we all wish the Change Healthcare incident hadn’t happened, it certainly has me grateful for having chosen Therapy Notes for my EHR two years ago!