TherapyNotes, LLCReviews of therapynotes.com

Quick response and SO helpful! Therapy Note customer service rep called me before the allotted time (I asked for a call back instead of waiting on hold) and made sure my issue was completely taken care of before ending the call. she had to try a couple of different things but worked diligently to solve my insurance billing issue and as polite and friendly. She was patient with me as I navigated the site with her direction. I am so impressed with the customer service!

Our customer support person, not only told us what we needed to do to have multiple locations, she sent a written summary of the call! Now we can access that information, almost like a policy and procedure for changing the addresses of our group practice as we grow!

TherapyNotes are a team of knowledgable staff, willing to find the right answers and provide assistance in any way they can. I always find them willing to go the extra mile to find out the root cause of an issue.

I love using Therapy Notes for so many reasons: The interface is easy to use and aesthetically pleasing, and recently my very first customer support experience (with Charles) was above and beyond and super genuine. Afterwards the follow up email was wildly helpful to have it in writing and he even did more digging after the call to help me out. It's certainly a chore to call any customer support line, but this was actually enjoyable to chat and get to the bottom of the frustrating situation that Charles validated beautifully.

I worked with Tina via email, and within 1 business day, she helped me troubleshoot and resolve my billing issue. The customer service remains top-notch!

Trent with customer service was wonderful! I feel like I have a partner with therapy notes and not just a vendor. I would highly recommend therapy notes to all therapist.

Therapy Notes has been transparent and informative while navigating the Change Healthcare crisis. They have been proactive in trying several different approaches to helping providers get paid once again. I am grateful for the work that they are doing

My credit card had been hacked and they helped me change my password and connect my account to a new credit card for payment! They were very helpful and the problem was resolved