TherapyNotes, LLCTherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Administration & Services · Philadelphia, Pennsylvania
Excellent
Administration & Services · Kingston, Pennsylvania
Excellent
Administration & Services · Newtown Square, Pennsylvania
Excellent
Administration & Services · Allentown, Pennsylvania
Excellent
Showing 2,922 reviews with 5 stars · Clear filters
Mei
I have been using TherapyNotes for over five years, and their customer support has always been outstanding. Every representative I've interacted with knows the product exceptionally well. During the United Healthcare (parent company of Change Healthcare) hacking incident, they worked tirelessly to help us get back on our feet with billing and receiving payments. Highly recommended.
Lisa May, LCSW-C, C.
Kind, patient, quick after hours help with good communicator!
Lacey L.
Therapy Notes is a fantastic product with excellent customer service!
Margory C.
Eduardo (Eddie) was amazing! I have been having a problem getting the process to bill traditional Medicare worked out. I have talked with others at Therapy Notes and Medicare numerous times without resolution. I called to talk to someone about the ERAs, and Eddie saw that Medicare had used my individual NPI rather than the group one. I had corrected the ERA, but there was another step Eddie identified that still needed to be completed. He is so knowledgeable, and he went beyond what I was asking to catch the problem. I cannot express how impressed I am with his work ethic, as well. He walked me through every step. He made this experience so awesome for me. And, hopefully, the billing problem will be resolved, and I can get paid. I really cannot say enough positives about Eddie! I have always been impressed by the staff at Therapy Notes, but Eddie has blown everyone out of the water!!!! Thank you, Eddie!
Hoover Firstmsindependent D.
They are always helpful, patient and willing to go the extra mile to resolve the issue. They listen to suggestions and usually makes the adjustments very quickly.
Holly M.
Fast services with issues. Validating and wonderful to work with. I enjoy being able to e-mail, saves time with my day. If I do need to call, it is also quick for them to answer and they do thier best to find a solution.
Joyce V.
The accounting issue that I had wasn't routine. The young lady who assisted me understood the issue, figured a solution and together we implemented it successfully. She listened well, was congenial and professional.
Judy A.
Contacted customer service for assistance on a merchant issue. The representative was friendly and to the point-asking permission to do things as well as explaining the step-by-step process. It was quick and thorough and I felt supported.