TherapyNotes, LLCReviews of therapynotes.com

Time after time, Therapy Notes’ customer service team comes through with responses that make my life easier. I appreciate them all so much!

Trent was so helpful to me as I'm learning how to navigate Therapy Notes. Even though the system itself is easy to learn, Trent went above and beyond to answer my questions with an extremely positive and patient demeanor. I already feel more confident when I'm entering payments, notes, and appointments.

Rocky was an Outstanding Representative to speak with. Very Helpful and had much Patience while assisting me!

In the past six months, being new to the medical industry, I have contacted Therapy Notes six times. EVERY SINGLE TIME the customer service agent walked me through whatever process I was inquiring about. They followed up with an email detailing our interaction, with the same instructions written out. NEVER did I have to get passed to a different agent to get help. ALWAYS I have gotten the help I have needed... Truly amazing in this day and age. I actually am wowed by the services that Therapy Notes offers. Whomever is doing their company training is STELLAR because in my half century of work experience, I have not received CONSISTENTLY perfect service. (And I very rarely use the word PERFECT! ;) Also, when there is an issue with the TherapyNotes program or technology, you are notified immediately as soon as you open the program. As well, Therapy Notes executives listen to their users, actually inviting suggestions, and then working to implement solutions quickly. On top of all that, they offer a Facebook group for users to chat with each other to gain ideas and expertise, with this group being monitored by TherapyNotes personnel, who do sometimes weigh-in on commentary for additional help. I cannot say enough about such an excellent program, resource, company!!! Kudos for all you do to help all of us in the mental health industry.

TherapyNotes customer service is by far the most SUPERIOR customer service around! When you call, the wait time is not long, and when someone get on the line with you the enthusiastically help you resolve your issue and then follow up with an email outlining whatever you spoke about with instructions if needed. Everyone needs to take a page out of their book because you never walk away without the answer.

All representatives are helpful and knowledgeable. Jeff, in particular today, was very patient and available. Thanks!

I needed help with PCI compliance and Ella O. walked me through what seemed to be a daunting process very quickly and easily. Thank you!

Support on TherapyNotes software has been excellent. When I’ve called I’ve spoken with professional, friendly staff who are well-informed. In each case, they explained the issue to me and resolved my problem very quickly. It’s reassuring to know that they’re there!