TherapyNotes, LLCReviews of therapynotes.com

Because I'm new to TherapyNotes, I enjoy having access to a representative 24 hours a day who is willing to discuss my issues with me. Thanks for your support!

Carly provided exceptional assistance in addressing my inquiries and offering valuable suggestions for development. Her approach was not only helpful but also characterized by a warm demeanor. In an era where customer service often feels dismissive, Carly's attitude was a breath of fresh air. My entire team can attest to the fact that Therapy Notes consistently delivers both supportive and courteous customer service. Kudos to Therapy Notes for maintaining such high standards!

In the few times over the past 10 years that I have needed support using TherapyNotes, a human answers my questions. They are always polite while walking me through how to correct something. Being able to talk to someone is so important to me in this day in age.

I have been a TherapyNotes customer for over 6 years, and have had 100% fabulous support for any issues, big or small - the customer service team are literal rock stars. TherapyNotes fits all the needs for my group practice and watching it grow and adapt to the changing needs of mental health providers through the pandemic was incredible. If I had a complaint I would not hesitate to share it, but I have NONE! Scheduling, billing, notes, client portal, outcome tools, telehealth, appointment reminders, always adapting. Rockstars.

The representative actively listend to my concern and frustration. The rep was calm, ensured that what I was needing help with was what I was saying. This rep walked me through the process, step-by-step. I felt listened to and validated. My concerns were resolved within minutes.

Therapy Notes support team is truly supportive. The rep took the time to understand my issue and it was after he had a clear understanding that he offered a simple and effective solution for my problem.

Today I was helped by Cheyenne. She was very patient and kind and addressed all of my needs happily. She was really knowledgeable and was willing to go the extra mile and help me investigate the things that didn’t seem right. She went above and beyond and tried to brainstorm ideas with me even about things that were not technical issues necessarily. very personable And kind!!

When I required additional information, their team was there to provide real assistance. The person to whom I spoke were knowledgeable, friendly and timely. Great service, overall. Thanks for a great chance to also use the system up front to familiarize myself with the intricacies.