TherapyNotes, LLCReviews of therapynotes.com

I have been using Therapy Notes for over two years now and from the start, I have always said, the world would be a better place if everything ran like Therapy Notes. Customer service and support 5 Stars Kindness and patience of support staff 5 Stars. I could go on and on...

Therapy Notes very rarely has technical issues. They are always adding updates and new features which is a plus. Customer service is wonderful and very helpful each time I've had to call. I'm very satisfied with them.

My interaction with Rebecca C. at Therapy was not only helpful in answering my service question, but personal, fun, and life-giving. I called to inquire about how to message a large group of clients to inform them of local construction near one of our wellness centers. Rebecca researched the topic, helped me troubleshoot ways to work around some limitations and move forward. She was kind, human, and entered into some fun banter about working on the weekends. In fact, when I told her I felt bad she was working on a Sunday, she replied, "I love working on Sunday. It's my pleasure to be here for you." Thanks for hiring great people with good attitudes to help your customers! Give her a raise!

TherapyNotes is complete, intuitive and easy to use. It does everything I need it to do. But THE best part is their customer service. Every call I have made - no matter the nature or size of the issue - the representative patiently walked me through until it was resolved. The reps know their stuff. And they’re kind & patient!

TherapyNotes is beyond amazing! I've been working with therapynotes for my private practice for nearly two years and I have nothing but good things to say. They are consistently supportive, communicative, and evolving. They regularly have updates with added features (some I wouldn't have even realized could be so beneficial). Their customer support staff has literally never disappointed. They're always so knowledgeable, kind, and accessible. I've never had to wait on hold endlessly and they had always resolved any inquiries I've had. It's one of the best customer experiences I've ever had and it makes running my practice infinitely easier. I'm so so so glad to work with them. Today's experience was talking to Taylor P. who was so patient and thorough in helping me understand what was happening as I sorted through problems due to CHANGE Healthcare and the aftermath there. It was a relatively painless process thanks to Taylor!

Easy to use, great templates, easy billing, very good customer service. Been with them since 2016, they are always updating and improving too

Always responsive to customers. Provide great support with their product.

The staff at Therapy Notes, LLC are so helpful and patient with customers. It's so stressful when we cannot access our account and they are always helpful with leading us through the steps to remedy the situation.