TherapyNotes, LLCReviews of therapynotes.com

Concise and focused answer to a question. Very friendly and encouraging. Excellent customer service.

The support staff helped me fix a billing error I made. I felt it was a really bad situation, but they helped me to correct the error. I was extremely relieved! They have given our practice amazing customer service.

Emily deserves a 10-star rating! She answered all my questions thoroughly. I am a tactile learner; therefore, I am hands-on. Emily walked me through the process of the telehealth protocols I inquired about. I have been utilizing the TherapyNotes software program for almost three years now. I feel very comfortable navigating through this electronic software the more I utilize it. I have been in the mental health field for approximately 20 years. This software program is, by far, the best system I have utilized since I entered the mental health field. A big shout out and huge thanks to all the support staff who are available to mental health practitioners 24 hours daily. We need you, and you are sincerely appreciated! Respectfully, Dr. Angela M. Jackson, PhD, LPC Licensed Professional Therapist Social Service Practitioner Renewed Mind Enrichment Therapy & CSN LLC

China, the customer service representative who responded to my issue, was kind, courteous and validating of my request. They went above and beyond by following up with me a second time to make sure I received a solution to my issue. Thank you to China for the excellent customer service!

I've been with TherapyNotes for almost 2 years. They provide outstanding customer service. When I have a question they respond in less than 24 hours by both a phone call and email. The work efficiently to resolve issues and keep you informed on upcoming changes to the program. However, I rate a 4 to allow room for improvement. I appreciate the improvements to treatment plans. I suggest and request there be an additional signature line placed on it for beneficiaries who are between the age 12-18. The added signature could be triggered by the client's birthday. Also, It would be greatly appreciated if the therapist originally signature could be stored for use on documents instead of computer generated of course the typed name and time stamp would remain. Client Profile could be improved by using a method similar to uploading insurance card information or taking a selfie. Also, I am pleased to see updates to outcome measures and the results being populated into progress notes. It would be nice if those baseline results were populated into intake to support diagnosis, dependent upon signed document date. Any outcome measures performed after that date would just show up on the progress note. Lol, That might be a bit much. Although it will be very useful. Keep up the great work 👍

Great customer service - friendly, responsive, helpful, and go the extra mile to help.

Very helpful and efficient!

Excellent customer service. The product itself is very user friendly. If you struggle with anything, the search topics are easy to use and very self-explanatory. If all else fails, their customer service is available 24/7 and they go above and beyond to be helpful, follow-up with a summary of the call so you can reference at a later time if needed - overall Therapy Notes is exceptional and pricing is very reasonable.