TherapyNotes, LLCReviews of therapynotes.com

TheraapyNotes customer service reps work like Trojans. They don't stop until the job is done.

TherapyNotes is the rare company which still gives excellent customer service. In my most recent interaction, I called and immediately got someone on the phone (in the past, if there is no one immediately available I appreciate that they tell you what number you are in line and an approx wait time). Kat took care of me, calmed me down, helped me figure out what support I needed, walked me through the steps, even showing me directly what I needed to do, and sent me a detailed email outlining what we talked about. She also let me know the next steps and how to recontact her or someone else if necessary. I had been hesitant to pay for therapynotes as a solo practitioner who had done all the notes and billing myself for many years, but I don't regret my monthly fees in the slightest now!

Therapy notes is the best online software for psychiatry and other mental health services. The program is user-friendly and the support from IT is excellent.

I reached out to TherapyNotes with several questions, and Kay's email response was fast, professional, and incredibly helpful. They addressed my concern thoroughly, provided clear instructions, and even included helpful links for additional resources. It’s clear they value their customers and go the extra mile to ensure a smooth experience. I appreciate their efficiency and attention to detail—something that makes managing my practice so much easier. Highly recommend TherapyNotes for their exceptional service!

I called with a question that was borderline TN territory. Carly was so helpful and walked me through it and sent me a link with some great and really helpful information. She was great and I appreciate her help and guidance. Brad

Customer service is beyond excellent. Everything these folks do helps me manage my solo practice more easily. I cannot imagine having to use a different EHR provider. I have used them consistently since 2019, so over 5 years.

Luis R assisted me with getting back into my account last night. Having kind, patient, competent help available makes all the difference (on a Saturday evening, no less!).

Emily was patient, knowledgeable and successful at helping solve my technical concern and I am not the most technologically savvy person. I really appreciated that!