TherapyNotes, LLCReviews of therapynotes.com

very easy to use

Long term user of this EHR. Platform is frequently updated with helpful features--without increased cost. Customer service is responsive and skilled. I needed assistance with PCI compliance and the support professional went above and beyond in updating my PCI compliance and requesting a fee refund.

Natalie was so helpful in getting our office set up for payment processing on TherapyNotes and answering all of our questions. TherapyNotes support is truly unrivaled.

I was able to reach someone to help directly (Shakiera S), and she guided me through my issue very clearly and succinctly. 24/7 support and no hold times also made things easier.

As always, the TherapyNotes staff was friendly and helpful. The response I received was quick and the information provided was exactly what I needed.

As a psychologist, documentation is an ethical obligation and a bear to handle. TherapyNotes makes it easy to be organized and thorough. They have form templates that indicate what needs to be documented for each type of note (e.g., progress, termination, etc.) and allows shortcuts from earlier notes, where appropriate. The scheduler lets you include everything you need, and is linked to notes and billing, so that nothing falls through the cracks. You can bill insurance directly and easily with a push of a button. There is even an option to take cash, HSA, or credit card payments. And customer service via telephone where real people answer the phone 24/7, and are professional and supportive. There are more features but the best thing is that TherapyNotes is the most professional electronic medical record (plus) system out there.

I appreciate everything about TherapyNotes! Their app is straightforward and very easy to use. I find that it works really well with my workflow, and I appreciate TN making it (relatively!) painless to do insurance and billing. But a great app is nothing without a great team, and it's in this area TN truly excels. Yesterday, I called in because I screwed up the billing for a client (Like I said, relatively painless!). Carly was able help me sort out the issues, explain why the mistake happened, and then guided me through how to fix the mistake. In all, it took less than 20 minutes. And I think that's incredible.

I had an excellent experience with Therapy Notes' customer support team, particularly with Anna, who was incredibly friendly and efficient. She handled my issue quickly and professionally, answering all my questions with patience and clarity. The entire support team is always kind, attentive, and willing to go the extra mile to ensure that any assistance I need is provided. It's rare to find such a consistently high level of service, and it makes using Therapy Notes a pleasure. I'm always confident that any support request will be handled with care and expertise. Highly recommend!