TherapyNotes, LLCReviews of therapynotes.com

I have been in private practice since 2019, previously working for someone else and now as owner of my own practice. The first practice I worked for used TherapyNotes, and I found it to be user-friendly, and it had decently reliable telehealth options (which was a big deal when the pandemic hit). When I started my own practice, I reviewed several options, but I ultimately came back to TherapyNotes. Pros: TherapyNotes is very user friendly, and the overall setup doesn't take too many steps. They also have good customer support, and there are several helpful features that I use regularly (submits my billing, offers easy use of outcome measures to help with progress reviews and intakes, appointment reminder emails and texts for clients/patients, reliable telehealth portal, and some others). There are some others that I don't use (e.g., options for clients to manage their schedule with me, a writing assistance tool for documentation, which I used once - was surprisingly good, but I still prefer to write for myself). Perhaps my favorite feature is that it will bring information forward from different forms into notes (e.g., every progress note automatically pulls your treatment goals and interventions from your treatment plan, which makes it very easy to update progress; progress notes also pull any outcome measures you've administered, making progress over time very obvious, which helps when justifying treatment to insurance; intake notes pull information from intake forms, which allow you to use the client's own words and decreases writing time). Cons: Price is on the more expensive side, compared to the broad range of options.

WOW! August D was such a great help with enabling me to make the necessary changes so I could make a secondary billing submission! Her personality, focus and understanding made the difference in completing change. Also now having the ability to submit secondary billing claims - this is so efficient! Thank You. I love Therapy Notes!

The support team is excellent, always available, helpful, patient and kind.

The support person walked me through the process for billing insurance. Was very helpful by explaining unfamiliar words and entities.

The most receptive and supportive customer support ever. Kat was amazing and took her time to fully understand was happening to be able to resolve the concern. She resolved the matter quickly and efficiently. The wait time is always quick and the matters are resolved in an efficient manner.

Customer service is amazing. Ease of use within the chart. Felt more compliant in my charting.

I recently had the pleasure of speaking with Lauren, a customer sales representative at TherapyNotes, and I couldn't be more impressed with her exceptional service. From the moment our call began, Lauren was incredibly helpful, taking the time to understand my needs and providing clear, insightful information about the platform. Her knowledge of TherapyNotes was evident as she effortlessly answered all of my questions and offered me valuable tips when using the system. What truly set Lauren apart was her extremely kind manner; she was patient, empathetic, and made me feel genuinely supported throughout our conversation. Thanks to Lauren, I now feel confident in choosing TherapyNotes to enhance my practice management. Her professionalism and dedication to customer satisfaction are truly commendable. Thank you, Lauren, for making my experience so positive!

Justin helped me with extra services I wanted created in Billing for each of my clients, including those who will be through the EAP companies I am now affiliated with! He was very thorough, patient, and kind!