TherapyNotes, LLCReviews of therapynotes.com

Thus far, the transition to TherapyNotes for our BH practice has been excellent. The customer service reps are easy to contact, knowledgeable, and eager to help.

Therapy Notes is very intuitive to use and easy to get up to speed with. What puts it over the top is the support. I am always able to get help when I need it and get my problems solved!

TherapyNotes has fantastic customer service. The calls are answered by knowledgeable employees who have great customer service skills. I have been using TherapyNotes since 2021 and highly recommend this EHR for their exceptional customer service.

The Therapy notes customer service person solved my problem quickly in a professional and friendly manner.P

I had a very short wait time to get in touch with a representative. She was very helpful and explained everything in a very kind way.

EVERY single time I've called for support a real live person (with English as a 1st language) was able to efficiently answer ALL questions and sometimes use remote access to fix the issue for me!! Most recent call was regarding PCI Compliance. Within minutes, all was solved! I didn"/ catch the lady's name that helped me, but make sure you keep her!! So grateful!!

TherapyNotes customer service is always top notch. On my most recent call there was an unusual issue and the rep (Megan H) was incredibly patient and efficient about figuring it out. She (and all of them that I have dealt with) was friendly throughout the call and followed up to make sure it was resolved. The issue I was having was with compliance for credit card processing and she was even able to get me refunded for a non-compliance fee that she felt should not have been charged.

I had an issue with claim rejections and sent an email to support. I received a confirmation that my request was received. (typical auto response) AND ALSO a personal response. While they did not have an immediate answer it was clear they understood the issue and I felt confident that it would be resolved. I was not disappointed. I cannot say enough good things about the level of support I have always received and appreciate it is available 24/7.