TherapyNotes, LLCReviews of therapynotes.com

Consistently great customer service with pleasant people who are always available. A plus plus would recommend.

I have used Therapy Notes since 2020! Amazing customer service!

My call was answered quickly by an automated system giving me the option to select a department. My hold time was under a minute and I spoke with a human being who was courteous and very helpful. My issue was understood and rectified immediately. Whenever I have had any questions, the team at Therapy Notes is always available and helpful. I do not issues with the software often and their 'Help' section is always useful.

As a practice, using a new platform can be a daunting task. Every time I call the TherapyNotes team, they are always so kind, patient, and thoughtful when turning difficult questions into easy solutions! Thank you for your attentiveness and passion for helping practitioners not only succeed in using the system, but also ensure the process is seamless.

We have been using TherapyNotes for our 6-counselor practice for several years, and I have it for my private practice as well! We love it - it's practical and user friendly! The knowledgeable support team responds quickly to problems and questions. We are very happy and thankful for the TherapyNotes team making our lives easier as counselors.

Therapy notes has the best customer service of any electronic healthcare record I have used. They respond almost immediately to any requests and let you know that they have received it and are working on it. They provide ongoing updates and offer communication both via email and via scheduled calls. I am a satisfied customer. Thank you Therapy Notes team!

The support team is outstanding. The wait times are minimal, questions are resolved thoroughly, a detailed email summarizing the activity is sent and they are available 24/7. Unprecedented great service!

I reached out via email about questions regarding self scheduling. Therapy Notes responded the same day, actually within about an hour. All of my questions were answered and included graphics to demonstrate how the feature worked. This is so very helpful!