Carol A.
The website has too much inconsistency…
The website has too much inconsistency between actions that have to be taken. Some examples: Save button on one item is at the bottom and on another is at the top. They should always be at the bottom, to see when you're finished filling in the form. The system turns off at 9:30 PST so records are not recorded until the next day. This should be automatically saved and recorded. When filling in an EOB, the client payment, the page shows "0" even though there is one. Additionally, sometimes a client's claim will submit when I complete the note, then later I see that a claim for the same client was not submitted, even though I cannot see there was a problem with it. These are just a few issues that are confusing and slow me down while trying to work quickly. I believe that there are more, but I don't recall right now.
Response from TherapyAppointmentNov 16, 2022
Hi Carol, This is absolutely helpful feedback. Thank you for taking the time to share! We want your work to run smoothly as you manage your busy day. I've recorded this information and shared it with the Development team to be reviewed for upcoming improvements and feature releases. Thank you! Best wishes, Emily, TherapyAppointment