TherapyAppointmentReviews of therapyappointment.com

After the most recent upgrade, I was attempting to submit a claim and kept being redirected to an error page. The system would not let me scrub the claim to identify a possible fix but rather sent me straight to an error "oops" page and directed me to fill out an ticket. When I did so, the person that was assigned to assist me told me there was a missing zip code. I was able to correct the issue and submit the claim but when I explained that generally the scrub function would identify missing information I received a very curt reply from Tammy L that said "The error said the zip code was missing". It did NOT say that on my end and that was what I was trying to explain. It USED to allow me to scrub a claim and let me correct any errors. Since the upgrade, this is no longer a function I have and may likely be a glitch that happened during upgrade. I did not appreciate the response. It was not helpful and was rude, in my opinion. Unfortunately, this has become the norm when asking for assistance. The launch of 2.0 appears to be "make upgrades and figure out eh glitches as we go". I don't have the time to work through the building of a system while trying to put my efforts towards running a practice. The system is not inclusive. My partner is visually impaired and many of the features are not accommodating to her needs. Technical support does a poor job of listening to the issues and attempting to resolve them. There are many other systems to utilize besides Therapy Appointment and if this is the attitude of customer service, I am seriously considering looking at other options.

the upgrade to 2.0 has been a disaster since the beginning. Claims don't get processed, the dashboard doesn't indicate what hasn't been processed, I loved loved the legacy. I want to go back. it was clear, user friendly..

Extremely frustrating that when you have questions you can not get ahold of anyone.

Not user friendly; the way it is set up leads to much more work for the clinician. I believe this program is very helpful for admin staff, but for clinician's it makes for very inconsistent, time-consuming documentation.

I am in the process of deleting my account after an appalling experience with their billing support team. I have been a customer since May 2020 and everything was going okay until I faced a significant technical issue that I needed help with involving posting claims. I voiced my frustration with my experience and my desire to leave as a result. The billing supervisor Instead the first thing she said when she called was "do you want to start with X issue or X issues". She failed to inquire as to why I was wanting to cancel my subscription or to show any empathy about the poor experience I was clearly having with the service. In my initial shock, I said I just wanted to leave the service and she proceeded to cheerily say an email would be sent to me to show me how to do that. When I asked why she was making no attempt to keep me as a customer or better understand the ways in which TA support could have improved, she said she had and the conversation was "not going anywhere". When I expressed my desire to speak to someone in a higher position she said TA didn't give out upper management's phone number for random phone calls. Really disappointed as I loved the interface but couldn't get past this truly shocking support experience. Stay away- it's not worth it if you work on your own and needed personalized help with technical billing questions.