TherapyAppointmentReviews of therapyappointment.com

The schedule for the week is not viewable and cannot go back and add people to calendar for that day or the day before.

I would probably have changed companies by now, but the price of $10 while getting started can't be beat. I find the software is not intuitive and because it's not clear I put the client forms in the wrong location to start. The woman helping me has been helpful when we meet, but does not get things done by the time she says she will. I would have preferred no promises rather than ones not kept. The "faith" button for the 'find my therapist' function lacks diversity for people who don't fit into the 7 options given by the company. Disappointing I cannot write in my beliefs there or just put "other". Instead I'm forced to answer faith as "not applicable" which isn't reflective of who I am as a therapist. I would say for $10 monthly it's ok. If you can afford a better software, I would say look elsewhere.

I was surprised to get a charge on my Bank Account when I never used the service. I was under the impression that this was a trial evaluation and not an automatic charge.

Please have someone call me. I had an appointment with "Tammy" at 3:00 PM today and it is EXTREMELY important that I find some answers to an accounting question involving possible overcharges by TA. I remained on Zoom until 3:17 and no one joined the meeting. This is a simply question that can be answered in a matter of minutes. It is extremely difficult to get in touch with anyone at your office. Thank you.

My favorite feature is being able to copy notes from the previous session. It keeps me from flipping back and forth. I'll admit though that it's not the easiest EHR that I have used though. I would love to see a box for treatment goal progress.

Overall I like this service but since they upgraded, it feels more complex. If I get an overpayment, or I end up needing to reimburse an insurance company, going back and making repairs feels daunting and my system ledger (if you will) gets out of whack - whereas the old version was much more simple to use. Overall, it "gets the job done" but I don't like feeling like I need an expert to work out the kinks. The patient portal aspect is nice because clients can go in and input their data. I am also a fan of the invoicing system where you can message clients directly through the portal.

I would like more to work with around treatment planning and a treatment plan form that is more comprehensive, allowing for problem /goal / objective/ intervention format with multiple entry options for all that is standalone and NOT connected to a progress note. I am happy with TA otherwise but am currently considering switching to another EHR for easier treatment planning.

I love therapyappointment in many aspects but I detest the change in the tech. It’s bulky and some functions are not at all intuitive.