Dana Lade B.
I just saw a spinning wheel on my…
I just saw a spinning wheel on my screen and the app wouldn’t connect to the appointment. It took 15 minutes to get in and I lost that time with my therapist. Super frustrating!

TherapyAppointment is the longest-standing EMR practice management solution designed specifically for the unique needs of mental health practitioners.Our easy-to-use platform puts everything you need to efficiently manage your practice in one place.Simplify workflowsCreated by therapists, we understand the unique needs of a therapy office and built a solution to reduce your workload and drive better client outcomes.Get paid fasterBoost efficiency and get paid faster. Manage your schedule, process payments, and file insurance claims—all from one seamless platformSimplify your scheduleReduce missed appointments with automated reminders, manage your availability with customizable calendar settings, and offer convenient client self-scheduling.Organize client notes & chartingEasily manage information before, during, and after appointments with free HIPAA and SOAP template, online forms, and integrated session notes.Build stronger client connectionsKeep in touch with clients, at no extra cost, a secure online portal and unlimited messaging.Powerful insightsCreate comprehensive income and data reports using real-time analytics.Live customer supportOnboarding, technical requests, and insurance questions—our U.S-based Support Team has you covered. Over 85% of customer emails are responded to within 30 minutes and two-thirds are answered within 15 minutes (during business hours).Get started with a 30-day free trial that includes every feature:-Free administrative accounts-Customizable calendar availability-Free appointment reminders-Support multiple practice locations-Free secure client portal-Free ERA automatic posting-Paperless assessments and progress notes-Free listing in ‘Therapist Finder’-Client self-scheduling-Calendar sync with Google, iCal, and Outlook-Free live customer support-Automated new client intake with e-signatures-Problem claim notifications-Free onboarding assistance-Unlimited secure client messaging-Insurance claim progress logs-Enhanced data security-Fi
TherapyAppointment (therapyappointment.com) has 286 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Dana Lade B.
I just saw a spinning wheel on my screen and the app wouldn’t connect to the appointment. It took 15 minutes to get in and I lost that time with my therapist. Super frustrating!
Manote
Great program but, horrible support system. It took 2 1/2 days to obtain the username and password word for 1 of my therapist. If you require assistance from the support staff, you will have to pick from the allotted schedule time and then they will call you at that date and time. Come on, really??!!! If I wasn’t fully vested, I would seek out another EHR program.
M D.
Two separate experience with two different “doctors” who seem to have NO training or understanding of the technology and are just too confused to even want to get involved in how the patients are stuck in nowhere land between two orgs passing the buck while collecting some percentage of the benefits. Meanwhile I don’t even have the option to purge my records or receive ANY assurance of their safeguarding my private information! What a scam even if they are “legit”! I want my files purged. How do I handle that with shysters on both sides of the equation?
Anonymous
I’m getting billed for services not received
Patrick
I was charged $10 for nothing, I was told that this was a patient portal but when i made the account it looked like I was the Therapist. And now I'm unable to access my account so i cannot stop this from charging my card
Roger
It is impossible to get through to technical support. I had questions and issues. They were never answered. I tried all forms of communication but no reply. The lack of customer service is horrible. I tried to get a hold of someone to tell them I was quitting the use and still no reply. I have since started with another company please refund and discontinue charging me.
Joshua M.
Heidi Halsey is very unprofessional. She did not let me and my wife speak she just told us stories about herself. Wasnt helpful and we felt as if she made things worse for us.
Response from TherapyAppointmentFeb 7, 2023
Hello Joshua, I am sorry to hear about your experience. It seems you left a review on TrustPilot about a counselor who subscribes to our software program to manage their business. Please know that this mental health provider is not an employee of TherapyAppointment, but instead subscribes to our service to use in managing the business side of their practice. Your complaint left there is analogous to complaining to the software company, Quickbooks , because your accountant did not meet your expectations. We would certainly be appreciative if you would remove your review here and make your complaint known to the therapist's office directly. Regards, Heather
Melissa S.
I hate the new platform for telehealth. I will be going with someone new.
Response from TherapyAppointmentDec 16, 2022
Hi Melissa, Thanks for sharing your experience. I'm sorry to hear about your frustrations with Telehealth. We take this feedback seriously, and would like to learn more. I'll reach out directly in case there's anything additional you might want to share. Thank you in advance, Emily, TherapyAppointment