TheraNest by Ensora HealthReviews of theranest.com

I switched over to Theranest after using SimplePractice for years and finally becoming frustrated with their utter lack of customer service. When I heard that Theranest provided live customer service, I decided to go through the expense and trouble to move my business to theranest. In short, they lied about their customer service. In fact, I was told by one of the people I spoke to at Theranest, that they are going to be changing the marketing to stop promising live customer service. The reality is when you call for an answer because you are stuck not knowing how a feature of the program works, you are required to leave a message and wait for someone to call you back. It can take hours or days to hear back from them. At first, I trusted them. When I incorporated my business and moved to a new name/entity there were all kinds of problems. That's when it became apparent they do not fulfill the promises they make in their marketing materials. It's a great program, but if you can't learn how to use its features, it's an exercise in frustration. And a costly one at that. Wait, it gets worse. I guess I complained too much about the fact that I was not receiving timely customer service because they sent me an email informing me they will cancel my account! As any clinician knows, this will cost me thousands of dollars. The infuriating part of this story is that I was "fired" as a customer of theranest because I was holding them to the promises made in their marketing materials. In short, I would strongly advise AGAINST using theranest because of their NASTY policy of firing customers who expect them to be honest and fulfill promises made to their customers. I have asked to speak to the owner of theranest, but so far the coward has not had the nerve to call me. I'm speaking to my lawyer and state representatives about recourse.

Theranest looked like a wonderful resource for my small Psychology practice...however shortly after free trial I could not login with "Administrative" privileges I could not succeed with login many times and many lost hours! THERE was NO way to get Theranest support with problem because such support required that I login to request help!!!! phone calls and emails to get help with login failed and my bank card kept getting billed for $63/month for unused Theranest and Wiley services. To stop billing I reported Visa card as missing and requested a refund of 6 months @$63($378).They credited bank a total of $38 with a rude phone call! I feel robbed and angry--I do not recommend this service.

I am still on my free trial period. So far I like it, but my one major concern is the notes don't appear to be medicare compliant. I would love to see an update on this. Also, love the Wiley feature, but again, the goals and objectives don't seem to be Medicare compliant. I love the customer service so far and most features, but I would love to see an improvement on the notes feature in order to be 100% Medicare compliant and not miss a thing.

This is the absolute worst software I have EVER used. Oregon trail ca.1985 was a better program. It is not natural it won’t let me do what every other program will let me do. I can’t just go in and do a note real quick or customize for what situation is in front of me. Never contact me again. Go rip off Icanotes. That is a great program and it is cheaper too.

I would give it a 5 if I could edit after I sign a note.

This is the slowest system I’ve ever used. Other than that it’s fine.

Easy to navigate, user freindly

I have used other EHR systems before (both for treatment programs and for my private practice). Currently I am launching a small outpatient program and I needed an EHR program that was affordable and yet could be adapted to create both individual and group notes and be able to upload many documents. So far, Theranest has been working beautifully!