TheraNest by Ensora Health Reviews | Read Customer Reviews of theranest.com

TheraNest by Ensora HealthReviews of theranest.com

3.8290 reviews
Administration & Services
1500 1st Avenue North, Suite L135, Birmingham, Alabama

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TheraNest by Ensora Health

About TheraNest by Ensora Health

About UsTheraNest is the go-to EHR software for mental health professionals, from solo practitioners to group practices. We are committed to empowering therapists by simplifying complex administrative tasks and improving client engagement. TheraNest is designed to support the needs of modern mental health practices, helping professionals manage their practice efficiently while focusing on delivering exceptional client care. Why TheraNest? Our software is built to adapt to your practice's size and pace, scaling as your client base grows. With TheraNest, you gain access to powerful telehealth capabilities, allowing you to meet your clients wherever they are. Our intuitive scheduling, billing, and documentation tools make running your practice smooth and straightforward. Plus, with unlimited storage and support, you have everything you need to manage your practice at your fingertips. When you choose TheraNest, you're not just choosing software; you're gaining a partner that’s invested in your success. Switching to TheraNest is EasyDon’t fear, your data is in good hands. When you subscribe, we offer a complimentary 15-minute meeting with our onboarding team to help format and import your data. Choose an annual plan and we'll handle the data migration for you at no extra cost, ensuring a smooth and effortless transition. Getting StartedDon't just take our word for it, try it out for yourself! Start your FREE 21-day trial today and see how easy it is to get set up with TheraNest.

TheraNest by Ensora Health (theranest.com) has 290 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: theranest.com
Website: theranest.com
Category: Administration & Services
Location: Birmingham, Alabama
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 46% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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TheraNest by Ensora Health reviews

290 approved reviews, newest moderated first

Jennifer E.
Dec 29, 2019
Customer Service Needs Improvement...
TheraNest has been a great tool to track and bill clients. I gave it 3 stars because customer support has been slow to respond over the last couple of months. They have a multi-tiered online questionnaire then supposedly will get back to you, but I have yet to receive a response after multiple attempts to troubleshoot a problem. I used to call and get to speak to a friendly and helpful person, but it now seems as though you cannot call. I would have given TheraNest 5 stars prior to my recent difficulty getting help.
Response from TheraNest by Ensora HealthJan 29, 2020
Hi Jennifer, Thank you for providing your honest feedback, we do appreciate it! Our support team has experienced an influx of volume and we are making adjustments and working hard to right that ship. Our goal is to provide fast, friendly, and quality care for our customers. We've just recently hired a bunch of new folks for the support team so you'll see some new faces and we expect that once they are up to speed you'll be happy with the results! We will work hard to earn that 5 stars from you!
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Brenda V.
Dec 19, 2019
Very user friendly!
Very user friendly!
Response from TheraNest by Ensora HealthJan 29, 2020
Thank you for leaving us a review Brenda!
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Cash A.
Dec 19, 2019
Terrible! AVOID!
Terrible! I switched clearing houses and they walked me through it but they screwed it up and refuse to take the appropriate time to clean up there mess. Meanwhile I haven’t been paid in over a month. I’m quitting. Don’t go with them. Find another.
Response from TheraNest by Ensora HealthJan 29, 2020
Hi Cate, We understand insurance billing can be challenging and frustrating but rest assured we are on your team! We always want to do everything we can to help keep your cash flow moving. I know your experience included a unique snag with a particular insurance company but I'm glad we were able to work together to get that resolved. We hope you that you've done right by you and you're back to smooth sailing now.
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Lisa G.
Dec 19, 2019
I think you are wonderful
I think you are wonderful. I liked talking to you all. Even if I had to leave a message you always called back the same day. It seems now, I have to text you a message and you reply as soon as you can. I guess I am old school and like the more personal call. You always reply and are always friendly and helpful. Keep up the good work. Look forward to working with you in 2020. Happy Holidays and Happy New Year!
Response from TheraNest by Ensora HealthJan 29, 2020
We look forward to working with you in 2020 too Lisa! We are always here to help you through your support needs. Happy New Year! :)
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Sandra
Dec 18, 2019
Theranest is easy to navigate and use
Theranest is easy to navigate and use. The Help Chat is a very nice feature also.
Response from TheraNest by Ensora HealthJan 29, 2020
Thank you for your kind words Sandra! We are so glad you are enjoying the ease of TheraNest!
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Anthony N.
Dec 12, 2019
The program is very user friendly and…
The program is very user friendly and helpful with organizing, scheduling, clinical notation, and other things very effectively.
Response from TheraNest by Ensora HealthJan 29, 2020
We are so glad to hear you are enjoying TheraNest!
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Pamlyn H.
Dec 11, 2019
User friendly
User friendly, I appreciated that I can create customized forms that I can share with clients electronically. I have an individual private practice and this program is cost effective even for just one therapist compared to other EHR's I have worked with. I also know this program works well for group practices as this is where I was first introduced to the use of Theranest.
Response from TheraNest by Ensora HealthJan 29, 2020
Thank you for taking the time to write us a review! We are so glad you have enjoyed TheraNest both in a group practice and solo practice setting!
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Leann D.
Dec 11, 2019
Honestly this company has the most…
Honestly this company has the most polite, respectful and helpful folks working for them and I appreciate that!
Response from TheraNest by Ensora HealthJan 29, 2020
Thank you so much for those kind words! We make a point of hiring kind and genuine folks because they provide the best care to our customers!
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