TheradomeReviews of theradome.com

After less than 6 months the interior of the helmet cracked. Theradome would not allow a return to inspect it offer a replacement or a discount. They assured me that their products never crack and that their warranty doesn't cover my issue.

I’ve just completed chemo and was anxious to start regrowing my hair. I had not used my Theradome during my 7 month chemotherapy and was looking forward to having it to jump start hair growth. When I stopped using it 7 months ago I had between 560-600 uses. I can’t give the exact number because the helmet would not turn on, solid red light turned to flashing red when I tried to charge it. I called customer service, the rep explained that the device should work up to 1900 uses. I was a little surprised that anything that costs $1K had a defined obsolescence at 1900 uses. The rep walked me through a series of possible fixes but in the end it was decided I needed to buy a new $50 rechargeable battery. Battery arrived, wasn’t the solution. Received an email suggesting I try switching charger and charging cord if that didn’t work, I should buy a new one. It didn’t. Here is a client who just finished chemo ( also own theramask) and has only used 31% of the predicted life of the device before it breaks and can’t be fixed and all they say is go spend another $1K on a new helmet. I offered to buy one at cost and have not received any reply. Be suspicious of any review of this product, it may work for awhile but don’t be surprised if it has a very limited lifespan.

Buyer beware! Returns are not as easy as they say. I can't comment on his well the product works because mine never worked, AND I still had to pay them more than$200 to return their defective product! My Theradome helmet worked only once and then would not turn on again. I fully cooperated with customer service, completing all troubleshooting steps and replacing the battery, charging box, and cord they sent. The helmet still never worked. When I requested a return, I was told I would be charged a $225 (25%) restocking fee. By then, my dermatologist had diagnosed me with a form of scarring alopecia that Theradome does not claim to treat. Despite the defective device and my diagnosis, the fee was not waived. Read the return policy carefully before purchasing.

Quite possibly the worst customer service I've ever had from a company. I purchased one of their products in February, 2026. In the weeks after, I reached out to them five times, three times by email and twice by phone. It's now five months later and I still haven't received a response. I can't speak to the quality of their product as I was so frustrated with their customer service that I moved onto something else. But judging by the complete non-existence of their customer service, it is clear they do not stand by their product.

Theradome and its distributor in the Netherlands did not reply to my complaint email, the contents of which are below. I purchased a Theradome PRO in April 2025.  Given Theradome's advice below on daily use, I used about 5x per week for about 5 months, with an interruption of about 3 weeks during the summer when on vacation.  I didn't see much difference with this treatment use.   However, in the autumn, around Nov. 2025, I started losing a fair amount of hair.  This does happen during the autumn, but this time was very different.  The strands of hair that fell out were frizzled!  It's like they had been "fried." Since then, the hair has not grown back, as it usually does once spring arrives.  I find myself with less hair than before starting Theradome.  Obviously, I am no longer using the helmet. I asked Theradome to remove the below "advice" that it's fine and even good to use Theradome daily.   I spent nearly EUR 1000 on a treatment that has left me puzzled and unhappy.  I also see (also below) that at least one FDA complaint from a Theradome user concerned significant hair loss. Message to Theradome: Remove the below "advice" from your website: Use Theradome Every Day The Theradome PRO is FDA cleared to use twice a week and the Theradome EVO to use 4x a week. We recommend following this regimen. However, we have had patients that use Theradome every day with absolutely no side effects and excellent results. If you decide to go beyond the recommended usage, please allow 12 hours of rest in between each treatment for your mitochondria's to rest. Our lasers activate the mitochondria in each hair cell. 20 minutes is enough for a 700% increase in ATP (fuel output of the each hair cell) production. FDA report: THERADOME, INC. THERADOME EVO LASER HAIR GROWTH DEVICE; LASER, COMB, HAIR Back to Search Results Medical Device Problem Code Patient-Device Incompatibility (2682) Health Effect - Clinical Codes Hair Loss (1877); Headache (1880); Pain (1994) Date of Event 07/30/2020 Type of Reportable Event Serious Injury Event or Problem Description I used theradome evo laser hair growth device for 10 sessions for a total of 2.5 weeks.I stopped because i had headaches after using the device and my hair roots would sting in my scalp.Upon using the device i lost 50% of my hair and have bald lines where i parted my hair to receive treatment based on the device instructions.During the first week, i referred to the website, and it said it's part of the process of new hair pushing out the old hair, so i continued with the treatment.But i noticed that even new short hairs were still falling out.Eventually, due to the pain i stopped, but after waiting for a year the hair has not grown back, or if it has it is very thin and the bald lines are very visible.I got a scalp biopsy 3 months ago as well, and it did not indicate that the hair was going through telogen effluvium.It said it looked like androgenic alopecia, but concentrated at the theradome bald lines instead of the usual locations where androgenic alopecia occurs.I am now going to try prp to restore the hair that i lost using that device.It has been very depressing for me.(also, the dates i have indicated the problem occurred is approximate +/- 2 to 4 weeks.Although the durations i mentioned are exact.) fda safety report id # (b)(4).

I have been using the theradome helmet for over a year and a half. I bought the model that instructs you to use it twice a week. Tried that for over 6 months and saw no results. Called customer service and was told to try using it every other day. After 6 months, still no results. This product is expensive and a total waste of time giving false hope to women with hair loss

Horrible. Today is Mar 4 and I still didn’t receive my order from Feb 9. They charged for the full amount upfront and couldn’t say when they are able to ship.

I can’t rate the product because I haven’t received it yet. Website says ships in 2-7 business days. It has been weeks and customer service just says sorry, they are backordered. Well then make that note on your website and don’t promise speedy shipping and maybe quit blasting advertising all over social media if you can’t keep up. I ordered this three weeks ago and it hasn’t shipped yet.