TheradomeReviews of theradome.com

They may work, but mine died. Did they refund the money, well - they claimed they would, super nice customer service Dept, but still have not, 6 months later.

Horrible customer experience I must say the CS is horrible. I was requested to pay twice for the product. After a month of not receiving it, I noticed the transaction was done twice, and the CS employee forgot to proceed with my order. I was refunded without receiving nor a discount nor the team proceeding for a correct order. While I requested the team to send me a second link to proceed with the payment regardless of out happened - I was ghosted

Theradome claims to offer a money back guarantee. Do not do business with this company. Do not submit funds to this company. Theradome's satisfaction "guarantee" will cost you a minimum of $150. The "customer service" employee I had spoken with was argumentative and rude. With so many other laser treatment options, consider a better company.

Beware of this company. Paid $695 and have never received my order. Called customer services and she said ups attempted to deliver to my house which is not true because my wife is home everyday. Then they said it would be shipped to the ups store which never happened. Asked for a full refund and she said there would be a $150 charge that’s somewhere in some fine print. Purchasers Beware. This is not a product Review it’s a company review.

I’m a hair model and experience seasonal shedding for 6 weeks starting in November every year. I read about Theradome and ordered it. I found the weight of the helmet gave me headaches and I though the pressure of the helmet was making my hair fall out. I emailed Sally-Ann and she said pressure doesn’t make hair fall out. I spoke to a dermatologist and he said it does due to traction alopecia. Sally-Ann offered to send me more Velcro so I could put more padding around my head to relieve the weight. She forgot to send it. I emailed her again and she said to just return it as the UK didn’t have the 60 day return the US had.I said I didn’t keep the box. Sally-Ann sent me a condescending email saying everyone knows to keep the box so the helmet won’t break and if I returned it I would get very little back. I said I was storing the helmet in the white bag that cane with the box and had never dropped it. I had never heard of people keeping a huge box when people live in small flats here. I emailed Sally-Ann saying since I couldn’t return the helmet due to the box issue if she could she send me the Velcro she had promised to send weeks ago and let me know when it was mailed. I received the Velcro today in the mail with Sally-Ann giving me no email she had mailed it. I want the helmet to work but could have done so without the condescending and below par customer service.

I used the Theradome LH80 for approximately 2 years as per the recommended instructions with extremely modest results and I'm being generous here. I was very careful with it, always placing it back in the case it came in when not in use and charged it immediately after each use. Approx. 6 weeks ago, the battery low audio warning started. Assuming that was normal, I immediately ordered another battery but this one would not charge either after a 5-6 uses. So, it had to be a helmet problem. After many discussions with a person who was very helpful on their helpdesk, it was decided by this company that my helmet was now garbage because they weren't going to assist me in any way to repair, replace, discount another one, send me a new charger and cord or any other option. I know my warranty ran out before all this happened but one would think a solid company would support their product in some way. My Theradome is now a reminder for the next time when I take a gamble on a product on the internet.

I used this for ages and it didnt work, had to resell on ebay to a poor soul who will also not experience it working, its a rip off avoid at all costs. They deleted my review on their site too Very tedious how youre not able to leave a review on google for them too but they show you other peoples reviews

BUYERS BEWARE: There is a 25 PERCENT "SERVICE FEE" attached to helmet returns. Despite a 6 month money back guarantee that they promise, the return representative will swear that they present this information clearly on their website. Sure it is there, if you are an internet mole who can burry deep within the bowels of their terms and conditions. I tried to search for 25% on the front page with no luck and they certainly don't state it on the page where you go to make the purchase and they tell you how much you're going to love their product. I told them this is a shady business practice, but they say it cannot be waived and that they would make note about making that hidden money sucking term more obvious. I have my doubts. And that is at minimum roughly $140.