TheradomeReviews of theradome.com

I purchased in early January and still have not received it. I called but they don’t answer. I used the contact form and haven’t heard back. Same with email.

CUSTOMER SERVICE IS JUST AWFUL!! It's 2/23. I ordered one on 1/22 and have yet to receive. Several times I've tried contacting customer service by both phone and email without a response. I am now disputing the charge through my credit card company. RUN AWAY FROM THIS COMPANY!

BEWARE! If I could leave zero stars I would! I don’t know how well the Thermadome works at growing because I still have never received it! Even though it was ordered on 1/11 and I paid for 2nd day air delivery! Good luck receiving your order!! They will charge yout credit card immediately but you won’t get your delivery. I called twice chewing on my order. First they told me I it would ship out on 1/23! Said it had to do with a discount I had gotten when ordering it! It’s was 845.00 plus express 2nd day air! When it never came! I called back! Then they informed me they need a part for production and would have the part by the week of February 2nd. I called today and this time no one even answered! I left a message to please cancel and refund me for the Thermadome I had never received! Very disappointing!!

I spent $845 on a red light hair helmet. They confirmed my order, but it has now been over 2 weeks and it still hasn’t shipped, even though it said it would ship out in a day or two. I have emailed them three separate times asking for an update, but they have not even had the courtesy to respond. I am disputing the charge with my credit card company.

I ordered on 1/11/26 based on the website’s promise of next-business-day shipping. I did not receive a tracking number. I reached out and was promised in email a shipping date of 1/23/26. That date passed with no shipment and no proactive communication which appears to conflict with the FTC Mail Order Rule. When I requested a refund due to the delay, my emails went unanswered, leading me to file a chargeback on 1/31/26. The item finally shipped on Feb 10 (nearly a month late). I logged into UPS and selected “Return to Sender” as I already filed a chargeback. Remarkably, the company then emailed stating the package contained the wrong charger. They provided an Amazon link for a third-party replacement and a $10 credit. This is concerning because: 1. Their own website states that using a non-Theradome charger voids the warranty. 2. The official replacement charger on their site is listed at $30, far exceeding the provided credit. Advice to Buyers: If you decide to order, keep all email correspondence especially regarding chargers to protect your warranty. Also, if Theradome tells you that you can’t cancel your order, make sure to google the situation! Who knows what you will learn!

If you are pregnant, plan to get pregnant, or are breastfeeding don’t purchase this helmut as you won’t be able to use it and even if you don’t use it and wish to return it, the company will charge you $150 to take the unused helmut back!

In several months, I successfully completed used the unit half a dozen times -- and spent eight times that amount of time trying unsuccessfully to get the unit working. It will not keep a charge and two chargers from the company failed after one use each. Customer service assumes problems are user error and sets Sisyphean tasks -- if their charger doesn't work then try and 2nd; if that doesn't work, then try a 3rd. Etc. Issue not resolved over months.

I had a simple question that I spent a very long time trying to get them to answer. So date of experience trust pilot request is irrelevant. I'm talking a long time. They never did answer it. Replies were not relevant. One advised making a telephone appointment with their tricologist who didn't call and was unlikely to know the answer anyway. Then they just stopped replying. They do not know their products.