The Pro's ClosetReviews of theproscloset.com

The only thing they did well was ship the bike fast. I reached out 36 days after receiving the bike that I wasn't happy the first time I got to ride the bike due to the late snow. I was out of their 30-day return policy and to buy the bike back they wanted me to take a loss of $500+ off the cost of the bike. I kept the bike to see if I could get used to the geometry. I took it to a friend that works at a professional service shop to have the shocks tuned after I had issues and they said they would help if there were issues with the shocks (good on them for being willing to help with this). I was thinking about selling the bike back even at the big discount because I was worried about the carbon repair on the frame and being liable for someone else crashing. I'm glad I didn't try to sell it privately as the frame cracked in another location after a few more rides on greens and blues. I'm very lucky I did not try to take it on any more difficult rides or push it harder as it could have resulted in serious injuries, death. The Pro's Closet's policy is "you rode it, it is your problem now". I don't think they worry about the liability they carry selling compromised bikes as "certified used" bikes. Read they many reviews online of others that have had the same experience buying "repaired" frames and having them break quickly after their 30 day return policy, only to be told "it is an unfortunate circumstance but we carry no warranty".

Brand New bike was sold with cosmetic and mechanical damage. The Ride Pros suggested I go get it fixed at my local bike shop and "deal"with the paint chips and various scratches. The bike was not prepped and arrived unable to ride. If they listed the bike as I received it "lost of paint chips and scratches, front wheel out of true, rear derailleur needs to be tuned a shop because it is broken and missing fender mounts. I would not have bought it. Terrible experience.

Last summer I bought a 2019 Specialized Tarmac SL6 Pro Road from The Pro’s Closet. It is an expensive lemon. 1) When I took it in for a tune-up this summer, I learned that the Front Derailleur is damaged beyond repair. The limit screw and the threads on the derailleur itself are “stripped.” This was the first tune-up since I bought the bike last April so it must have been stripped when I received the bike. I have to replace the derailleur and it is very costly. 2) TPC’s inspection and certification program was an important selling point for me but, as the tune-up revealed, the handle bars were installed wrong. They’ve got the break cables all twisted up and the hood is also all twisted around on bar. When I started to ride this spring, I had repeated punctures both in front and back and ended up having to replace both of the tires. 3) I have about $700-800 in labor and parts to get the bike back on the road. I contacted TPC but they are not willing to do anything to fix this situation. If the bike is not returned within 30 days, they praise themselves and go on selling lemons.

I am disappointed with the bike I purchased from the Pro's Closet (2019 Yeti Turq SB100). A couple of issues with the bike I purchased: 1. The rear wheel has 12 stress cracks where the spoke is attached to the rim. A friend of mine mentioned that that my rear wheel was wobbling all over the place, and I took it in to have it trued/inspected and they found the stress cracks and said the wheel is not safe to ride on. I contacted the Pro's closet about a replacement wheel and they said their inspection did not show anything on the original wheel on the bike 2. The rear shock was not serviced. I took the bike for my first ride and the rear shock bottomed out because there was no air in it. And I am only 130 lbs.

Bought a $3k bike that developed cracks in the carbon frame. Trek would have replaced under warranty but TPC doesn’t retain original owners’ receipts. They should get that for such expensive items. Will not buy used again.

Caution there is no exchange policy if the product doesn’t fit. Also, if you do need to return something they will not give you a 100% refund. I hate to say this but you are better off buying on Amazon, or buy from your local shop where exchanges are not a hassle.

Do not buy from The Pros Closet. They are only in it for sales. Total disregard for customer needs.

Similar to other comments - received a certified pre owned bike for $5k with leaky shocks. got them repaired and they refused to reimburse. Certified pre owned does NOT mean they do the inspection as they state.