Andrew & Ashley P.
Amazing DJ! Disappointed in Company.
After going to a "DJ Showcase" for The Pros (in VA) - my husband and I knew DJ Tony would be amazing for our wedding. We were looking for a DJ that could get all our guests on the floor, from our friends to our grandparents, and the floor was packed all night long at our wedding! Tony communicated with me throughout the process of the wedding and especially during the week of the wedding to ensure everything would be perfect on our big day! Though Tony was great, dealing with the actual "event coordinators" at The Pros was not so seamless. The lady that I originally worked with left the company but I did not find this out until the last month before my wedding when I received an email from a new woman reminding me about our last payment date. We were told we could only make the last payment by sending in a check or check over phone. I called in and paid with a check over phone and two days later a bank account that we used for a previous payment was charged instead of the check that I called in. After informing our main contact about this she did not know the next steps to take and my husband had to call in to speak with accounting about the situation and charging a card that they did not have authorization to charge. Customer Service and acknowledgement of fault or an apology would have been greatly appreciated. Since you don't deal with the event coordinator much - I would recommend The Pros simply because our DJ, Tony, was amazing.
Response from The Pros WeddingsMar 23, 2015
Hi Andrew and Ashley! Thank you so much for your kinds words regarding Tony B. We are thrilled to have him in our network. I'm sorry to hear of the confusion related to a customer service issue. We have addressed your concern with our staff. Thanks again! Hugh Riley Vice President



