TheprimeadventureReviews of theprimeadventure.com

I submitted an order on 12/12 which it was to be a Christmas present. On 12/23 I find out that they don’t have the item in stock. Was told it would be delivered on 1/12. Today is 1/10 and thus far the item hasn’t even been shipped. Very very disappointed. They offer no updates and continue to advertise as they can deliver on their commitment. I would not recommend them at all.

Even after numerous requests for information, I have received nothing since purchase of the tactical walking stick. Just a confirmation of my purchase, no shipping information or even a response. Guessing I got scammed for $100

This company scammed me. I placed a large order for multiple items. I was very excited to receive this walking stick. Some of the items I ordered never arrived, and the tactical walking stick that is advertised to have multiple attachments such as blade, spear, etc had NO attachments at all. I have been talking to their customer service for over a month. They said they would resolve the issue and send me a new order to replace the missing items. They had me return the items that I did recieve and then they ghosted me and kept my money. They kept drawing out the issue over the last month promising they would send a replacement order. They even made an order but never sent a tracking and never shipped it. I believe they did this to wait out the amount of time to dispute it. They had me wait over a month so that I could not file a claim on PayPal. Now they have my order that I returned and my money. This is extremely disappointing. I am a disabled veteran and I wanted to use this walking stick for mobility. This company took advantage of me and has not made this right. I really wanted to like their product but I never had an opportunity to use it because they shipped an incomplete order. I hope that they will make this right but I have called dozens of times and left voicemails and they never answer the phone or respond. This is very bad customer service.