theperfectjean.nycReviews of theperfectjean.nyc

The Perfect Jeans customer service team responds quickly, provides needed information, and is kind, respectful and supportive. They model outstanding customer service.

I’m difficult to fit , but after several returns I found the correct size and they fit beautifully. Returns and replacements were speedy and hassle free. Customer service is super responsive and very accommodating. The quality is great and so is the price!

Great product paired with good customer service. I could not be more pleased

the website is buggy and no one responds to any emails or phone calls from their customer service. Do not shop here.

I have emailed them over and over, They responded once but didn't. answer my question. I need to mail them back and exchange them. my return date is coming up and I don't want to be stuck with jeans that don't fit. I'm not sure how they deal with customer problems but they aren't responding to my inquiries. If I get stuck with jeans which are my stated size; however, they are not the same "fit" . I'll never order pairs froths company again I hope that isn't the case.

These used to be amazing jeans. Then quality control problems began. It started with random sizing. Customer service said that is to be expected in "premium" jeans. Ha! Then they added another size range, so I thought I would give them a try again. This pair showed up with stripes across the front like their bleach machine went haywire. Of course, I just missed their ridiculous return policy due to them using the ship date instead of when you get them. So basically, you have about 21-25 days to return them. Never again!

They advertize free shipping / free exchanges / free returns, yet when you try to exchange, they charge more. If you try to return, they credit less to your credit card. The most frustrating part is they can't explain why.

I have been loosing weight and decided I need a new look and I found TPJ.nyc on line and purchases one pair of there stretch jeans, first because of the oh my goodness stretch and they also come in shorter inseams. To my amusement the jeans are AMAZING. I NOW HAVE MANY PAIRS and have also tried there Dungarees and I really love these even MORE, same fit (amazingly comfortable in that all important area), and they come in so many wonderful colors that being a clothes fanatic I now own every color. I also really like there draw string shorts as well. If you haven’t noticed by my review yet, I AM SOLD ON theoerfectjean.nyc. The best quality and fit ever. Guys they run big so SIZE DOWN DOWN!!!