The Panel HubReviews of thepanelhub.com

I ordered from The Panel Hub on 3/4/2026. As of today, 5/6/26, I have not received my order despite the website saying items would ship in 2-7 business days. I have called and emailed and the lines of communication have gone cold. I purchased over $1000 worth of product from this company and I need a refund. The project I needed these for is complete and I no longer need them. At this point the company is a fraud and they are avoiding my inquiries. 7/22/2026 The Panel Hub responds to my Trust Pilot review saying they are STILL trying to rectify the issue and that they've sent me an email. I've checked my email, spam and there is no email. This was simply a response to make others think they care enough to right a wrong situation. They have not. All they have to do to rectify it, is give me a refund.

The product itself seems fine (although the smoked oak is not as black as it appears in pictures) but | haven't installed it yet so can't speak to quality. The shipping and customer experience however were awful. The site makes it seem like you'll get the product 2-5 days which was not anywhere near reality for me. I ordered on Jan 5, received a shipping notification on the 15th and didn't receive my order until February 6th—a 23 days shipping process, a full month from order to delivery. And the tracking leaves much to be desired. The shipping/tracking email looked like a phishing email—it didn't even come from a Panel Hub account. I had to reach out to ensure I could click on the link safely. And in the tracking, it just appeared to sit in warehouses for days on end and customer service just said this is the normal process and could give me no real idea of when it would actually move and arrive to me. In fact, they kept telling me the delivery company would call to set up a time for delivery when it was actually in my city, but they just showed up at my doorstep, no advanced warning-thankfully I was home. All I wanted was an explanation of why the shipping took so long and they could give no reason. If you're in a hurry to get these and want transparent shipping, this is not the company to order from. I also used their panel estimator and it was off so I am stuck with an extra box I need to return and it appears it's going to take as long to coordinate a return as it did for me to receive my product. The customer service is very slow and very unclear and now I've discovered their billing is also unclear. The most robust receipt I got from them said my product subtotal was $557.20, shipping $0 and total $607.50. There is no indication what the extra $50.30 charges are. My assumption is tax but in the refund process they insist that my refund total is only drawn from the product total so either they slipped in some undisclosed fees or they are trying not to refund my tax on returned goods which I don't think is legal. Either way, this company just seems like a shady, poorly run start up. No clarity. no transparency. Attentive customer service to get you to order and then very slow moving customer service to handle any real issues which there have been plenty.

I no purchased $700+ worth of panels on 8/31. I received one email from the company saying I earned x number of points. I received another from AmazonPay saying the payment went through and could see it in my statement. After about a week with no updates or other communication, I reached out via the customer support email address and received no response. A few days later I called the phone number listed on the website and it went straight to voicemail. I left a voicemail and have no had a response. I used the chat feature in the website and there was no one on the other end. I found another email address for the company and did get a brief response saying they would look into my situation. I sent follow up emails a few days later and nothing. It is approaching one month since my order and I think these guys took my money. I can’t understand how their rating is so high on TrustPilot. I am trying to get my money back from Amazon and they are being very unhelpful. Buyer beware!!