Nimisha M.
Lost £1560 - Completely misrepresented product and capability + gross delay
I relied on some of the positive reviews here despite having serious doubts, only to face acute business disruption and loss caused by my dealings with Packaging Tree. The emailing seemed a bit off and a lot of their images on social media of 'their work' were actually recognisable from pinterest by other packaging companies. Thereafter felt more questionable with lack of any willingness to ever come on a call or let me visit their UK office (despite 8-10 requests). I kept coming back to look at these reviews to give myself assurance and regret it now. I started our discussions months ago and they responded at all hours of the day and night with tons of reassurances. I had one key requirement - textured paper. I even paid £100 for sampling which took >thrice the duration that they promised. We agreed to some changes and I agreed to pay ~£15 per box. Given my concerns I asked them 6 times on email to show me the paper when ready before they start making boxes. They readily agreed and assured as they do with everything. I kept chasing for delivery. Thereafter after again double the timeline they promised and acute delays to my business, I get a far cheaper version. Not textured paper, but plain which is easily 1/3 the price anywhere. It was totally a bait and switch and now I don't see their instagram profile but I see a smaller account with 'Peter' and 'marcel' prefixed. Totally misrepresented and has caused serious problems.