TheorysabersReviews of theorysabers.com

Never left a review before, ever. The saber came and didn't work out of the box. Customer service told me to charge the battery and put it on the saber and obvious stuff like that. They had me pay to ship it to their repair guy. He sent it back with no note or info at all, just like I had packed it. It still didn't work so their repair guy apparently did nothing. Then customer service told me to open the battery pack and check the wiring, as if I'm an electrician all of a sudden. Then thru had me order a new battery through Amazon. Still didn't work but I got fed up with their run around and terrible advice. Now I have a decorative saber that doesn't turn on. Disappointing.

Extremely disappointing — multiple misleading statements, no delivery, no refund, and no effort to make it right I'm a disabled veteran, and my son—who is a college student—saved for months to surprise me with Obi-Wan’s Episode III Negotiator 3 lightsaber for Father’s Day. We’ve supported Theory Sabers for years, and this was meant to be a special gift. Sadly, what we got was a string of excuses, delays, and no accountability. The order was placed in May 2025, with a clearly advertised 7–14 business day delivery window. That timeframe came and went. The order never updated to "shipped," and my son received repeated reassurances that the delay was “being looked into.” Then they sent a tracking number — which ended up being for a package delivered to the wrong city and state. They called it a "system error" and said a replacement would ship. That never happened. He followed up multiple times, and always got the same "please allow 24 to 48 hours for a response" — but no answers other than the same "we're looking into it". On June 27, he finally submitted a formal cancellation request, which is his right under the FTC Mail Order Rule. That same day, the owner of Theory Sabers replied directly, claiming the order had already shipped. But no tracking number was ever produced to prove it. If it had shipped, it would’ve been simple to provide that information. My son gave them one last chance to do the right thing — a deadline of COB July 1 to either provide a valid tracking number that predated the cancellation, or issue a full refund. Nothing came. After exhausting every reasonable attempt, he had no choice but to initiate a chargeback with his credit card provider. I truly appreciate my son's heart and his effort — but I’m extremely disappointed in Theory Sabers. Especially that even after the owner got personally involved, he still dodged the issue and never once tried to make it right. If you're expecting honesty, reliability, and respect as a customer, this isn’t the company. I wish that weren’t the case — but based on what we experienced and the other reviews we’ve now seen, purchasing from Theory Sabers is a gamble.

4 stars only because I love Theory 4 stars only because I love Theory so much. I feel the product is worth the money. There are 4 issues, otherwise I would have rated 5 stars. I should have given less stars. “A saber is only as good as its toolkit, which is why each Theory Saber comes with everything you need to maintain your saber and forge your destiny.” Except a charge block. And this wouldn’t be a problem if the saber didn’t require a 5v 1a charge. Instructions are not specific to your saber. I understand if they can’t ship with a booklet covering your exact saber. The instructions for your specific saber should be available and easily accessible on the website. They aren’t. The shipping policy is contradictory. “ At Theory Sabers, we are dedicated to ensuring a positive delivery experience. However, once a package has been handed over to the shipping carrier, we cannot be held responsible for parcels that are lost, stolen, or damaged during transit.” Cool beans. “ Once tracking information has been provided, any disputes or claims regarding the package must be addressed directly with the shipping carrier. By placing an order, you agree to these terms.” At least with fedex tracking information is provided as soon as a label is created. A label being created is not a product being shipped. It is not a product being handed over to the shipping carrier. This leaves room for possible abuse by the seller. When you provide tracking information you should state the carrier. You shipped the product with fedex. Why do I have to search the tracking number to find out the carrier so I can actually track it? There was a long video with Theory defending his store and product. I wish I could believe it all. You are most of the way there, just a few things to iron out. I don’t like having to buy additional things for a product advertised as everything I need is included. I like products that provide instructions specifically for my purchase, somewhere. Shipping policies that contradict themselves and could be used to scam or blow off customers are not professional. I should not have to cross reference my tracking number to find out who is the carrier, so I can actually track my package. You should just tell me.

The sound is so freaking amazing. Even the simple hilts are spectacular. Great price point as well. I've bout from them 4 times in the last year alone.

It's fake. I originally thought TheorySabers was affiliated with SaberTheory, but I soon realized they are completely different stores. The name is misleading and can easily confuse customers looking for the legitimate brand. If you're searching for SaberTheory, double-check the website before making a purchase to ensure you're buying from the right store.

These Sabers are purchased through a Chinese company called 'TXQ', Theorysabers just adds some audio effects, If you want essentially the same product for 50% of the price buy it directly from TXQ. I'm not going to discourage the company, you could say they are selling a better product, but the price doesn't reflect the effort whatsoever.

The Sabers are excellent. The quality is brilliant and the prequel sound package is so much fun to play around with. I ordered my saber and 8 days later it arrived in an awesome box with printed instructions. Couldn't be happier.

amazing quality saber and amazing customer support. saber: has a nice feel and grip with enough weight to help balance the blade when swinging it around. nice saber sounds and comes with gesture controls allowing easy and quick setting changes and colour changes. customer support: my saber came with a talisman attachment that loops around the butt of the hilt. being heavy handed I damaged this. contact customer support and they arrange a new talisman to be sent out for me. 11/5 will be buying another one in future.