TheorysabersReviews of theorysabers.com

Bought a $319 saber. It showed up defective. Flickered on an off, sounds were spotty, and activated with delay, or when nothing was happening. Looked on their site and found no way to request an exchange for a working saber. Emailed their support. Was told to plug in a charge it. Did so, and as expected, didn't fix anything. Emailed again, telling them as much, and asking for a replacement a second time. Was told I needed to pull it back out of the box and take a picture to prove I charged it correctly. I replied with a no thank you and asked for a refund instead. Then was told to comply with their silly request or they wouldn't do anything for me. I got sick of them and their greedy, selfish, terrible customer support. And told them to keep the money and I'd leave a review and move on with my life. If your product doesn't show up functional, expect to be robbed, or go through nonsense rigamarole. Best of luck.

I recently ordered a mystery box from them and I was very disappointed. It first took more than a month to ship and get delivered to my house in which they created multiple shipping orders in order to complete it, so my email was full of five different shipping lines for one item. It then arrived and the blade itself was damaged at the part where it connects to the hilt, as well as the stand. The saber that I received while I do understand the mystery box element was severely underpriced for the amount I paid. I was also especially disappointed for the shipping cost, considering the delay in the fact that I took so long. Regarding the other light sabers that I have purchased from other sites this site seems to have extremely overpriced products for the service and help that you receive and the quality of the saber that you receive. I would not recommend this company to anyone, and I would especially not recommend a mystery box. If you are ordering this as a gift for someone else, as I was, please do not expect it to ship within the next month and plan accordingly.

I ordered a hoodie over two months ago. They were quick to take my money but I haven’t gotten anything. Lots of excuses and be patient emails but this was a gift for an occasion long past. Way too much $$$$ for such poor service. Update June 10. Still no order then they wrote me and said it was a preorder and I should have read the description better. Are you kidding me? I did read and wouldn’t have ordered if it said that. Super patronizing and rude. Will not shop here again. Horrible service.

I have been communicating with Theory Sabers since July 14, and as of December 22, this remains unresolved. Before purchase i sent 4 emails confimring eligibility, After purchase, I sent 16 emails, 6 of which went unanswered. My initial issue was clearly documented early on: two training sabers were missing. Later, issues with the primary saber were also raised, and video evidence was provided. Over time, my concerns were mischaracterized, and I was told certain problems were a “design feature.” One response stated that if the saber could not be fixed, disposing of it was “my choice,” which I found unprofessional. I later dealt with Jahmade, whose communication focused more on prompting a review than resolving the underlying issues. Months later, Cody (General Manager) contacted me claiming a full review of the correspondence had been completed; however, his response missed key emails, including the original message documenting missing items. When this was pointed out and even they confirmed it in the emails, I asked for resolution and accountability, but communication stopped. I want to be clear: I see many customers with positive reviews and good experiences, and it appears some people receive excellent sabers. You may get lucky. However, based on my experience, if your saber has issues, resolution is extremely difficult to obtain. At this point, after five months, I believe a resolution is unlikely. If that changes and this is handled properly, I will return and update this review accordingly. If not, I want other customers — especially fellow Star Wars fans — to be aware before spending significant money. I was a fan of Theory since 2018, and this was my first lightsaber purchase. I specifically chose their higher-priced options and promotions expecting quality and support. The overall experience was deeply disappointing.

Theory Sabers is a scam. They have zero integrity. They’re happy to take your $1,000 but make you email their useless customer support daily for delivery. They don’t respect their customers, show zero intention of resolving issues. DO NOT WASTE YOUR MONEY ON THESE CONMEN.

Terrible! Buyers Beware! Theory Sabers is good at taking your money, but when issues arise, they want nothing more to do with you and won't help to resolve it. Dealt with Sam at the start and then when an issue arose, he stopped responding to my emails. Very poor customer service and I essentially lost almost $200 on a saber that is faulty and doesn't work. Save your money and go to a company that actually looks after their customers because Theory Sabers is definitely not that company. Very disappointing!

Started of by taking over a month to even ship, when i finally received the emperor saber it wasn't working. Also enquired about how i got a higher number than the guy that waited over an hour and got no. 66 and i ordered in the 1st minute and got no.179. Theory said the quicker you order the lower number you get, their reply was we have been clear and transparent with everything. Just refused to answer me as if that was an explanation. Then i had back and forth sending pictures and videos until i was asked to send it up to a guy in Scotland since i live in the UK to fix it. He asked me to send it by recorded royal mail and send receipt so they could reimburse me through paypal. After he received saber, said it was a faulty SD card and would send for parts to fix it after about another month i eventually get my saber sent back. Still no refund for me sending by mail, loads of excuses they are busy with conventions and now no communication at all. This was a total of about 3 months from ordering to getting saber returned in working order. A few days of use and now the speaker sounds distorted when i swing the saber, have tried to get back in touch with Theory not just about refund for postage but for issue with sound and no response. Sorry for long review but it's still not as long as the crap you will go through if you have a problem with a saber from this company, pure disgrace, even Disney would be better than them lol.

Ran into the same issue as another reviewer about the buy 1 get 2 Freedom code sale in July 2025. Was able to go through the entire process, use the FREEDOM Code with no errors only for the person I gifted the saber (birthday gift to only receive one. When contacting Theory Sabers I was given some spiel about need to purchase a different code then what is displayed on the website and the exact button I pushed to select the buy 1 get 2 free promotion did not specify this during purchase nor was an error message given. Sent emails to their support team only to get some of the worst customer service ever. My brother (the giftee) has decided he does not want the saber due to the shady dealings and we are in the process of having the saber returned, eating a 10% restocking fee and being told the refund will be sent via PayPal (when that was not the method it was purchased). TLDR? BUYER BEWARE!!!! DO NOT SUPPORT THEORY SABERS I've even gone so far as to unsubscribe from his Youtube channel. Might not be much, but I can't support some one whose business deals in these types of practices.