A terrible service, with appalling customer service. Avoid.
Ordered a shower curtain 3 weeks ago. Confirmation of order received the day I placed the order. No correspondence since, despite me following up twice. I then decided to look at Trustpilot, and wished I'd checked first as I would have saved time and frustration. Like one of the other reviewers, I was fortunate to have placed my order through PayPal and Paypal immediately refunded me.
LB
Lol B.
Avoid this company. Not what it looks like
Ordered samples last night. Woke to an email saying I had cancelled my order so it was refunded. Glad they did cos then I read these reviews and looks like I had a lucky escape!
MA
Marion
FRAUD, THEFT, DECEPTION
I ordered a cotton velvet bench seat and cover at the cost of £79.32, and was not made aware that the cover was coming from India and the foam seat from UK; on receipt of cover, it is very clearly SYNTHETIC POLYESTER - exactly what I did not want. I used this company, believing their natural fabric advertising with concern for environment and ecology.
Paid via Paypal, have made a Claim which is being refunded provided I send the item back to India, at my own expense. Unreal. I have no intention of returning the foam cushion to Indie as it came from UK; the UK supplier will not accept returns. I have returned the cover to India and Paypal have kindly allowed me some funds to cover the return costs.
Whether or not the item ever arrives at the other end, I have been assured I will receive my refund in full, and I have tracking information to prove postage.
What an utter waste of time.
Quite why they would treat customers like idiots, lying about their materials, and thinking that we are all so apathatic that we won't bother to complain, is baffling.
Underhand, tacky, dishonest, craven, this is theft by deception.
I will not be letting this rest. I have no intention of lining the pockets of chartlatans who are clearly coining it in from customers who are ordering in good faith.
DELIVER WHAT YOU ADVERTISE.
OR ADVERTISE WHAT YOU DELIVER.
HAVE SOME INTEGRITY.
Theft.
LM
Leah M.
Sent wrong item & ghosted me
Sent wrong item. Requested exchange or refund and it's been nearly 2 months writing to them with no response at all.
CU
Customer
AVOID
AVOID! Scam website, not in the UK! Zero communication from seller despite messaging several times, still no tracking information received despite ordering over 1 month ago. Luckily got the money back as I ordered through PayPal.
JO
Jonski
Seems like a fake company
Seems like a fake company! Ordered but noting delivered and nothing from any communicators. Seems like a scam!!!
JD
Jess D.
Never sent my item and they haven't…
Never sent my item and they haven't replied to any of my emails. Complete scam
DB
Daria B.
Items are very poor quality
Items are very poor quality. Look nothing the photos. Seller never replies to any emails.