OneDeviceReviews of theonedevice.com

Response from OneDeviceJun 15, 2026

Hi Claude, we're truly sorry for the experience you've had. After reviewing your case, it appears that the original shipment was unfortunately delivered to an incorrect address by the courier. As soon as we became aware of the issue, our team filed a claim with the carrier, and the claim is still ongoing. To avoid any further delays, we have already requested a replacement, and our team remains in contact with you regarding the next steps. That said, if you would prefer not to wait for the replacement, we would also be happy to discuss a refund instead. We completely understand your frustration and appreciate your patience as we work to resolve this situation and make things right.

Response from OneDeviceJun 5, 2026

Hi Navina, We're genuinely sorry that this situation left you feeling disappointed. While our team did assist with troubleshooting, and offer a replacement, we understand that the timing and communication did not meet your expectations. We never want any customer to feel unsupported, and we take your feedback seriously. As a growing company, we're continuously improving our systems, and feedback like yours helps us identify where we need to do better. Your refund request has since been reviewed, approved, and our team has already followed up with the return instructions to help move the process forward. Thank you for the opportunity to assist with your case, and we remain committed to ensuring your refund is processed as smoothly as possible.

Response from OneDeviceMay 18, 2026

Hi Glenn, we’re truly sorry to hear about your delivery experience and understand how frustrating this situation must feel. Our team has been actively trying to reach you to investigate and resolve this as quickly as possible. Kindly check your spam or junk folder in case our emails were filtered there. Please know that we genuinely care about resolving this for you and are continuing to work closely with the courier to prevent situations like this in the future. We appreciate your patience and would love the opportunity to make this right.

Response from OneDeviceMay 6, 2026

Hi Arno, Thanks for your patience while this was being sorted out. We understand how frustrating the delay and mix-up must have been. The chain you received was intended as a complimentary item, and your original order was unfortunately lost in transit, which led to the confusion. Our team has already reached out and is working on getting your replacement device to you as quickly as possible. We appreciate you bringing this to our attention, and please feel free to reach out if you have any questions in the meantime.

Response from OneDeviceApr 21, 2026

Hi Petra, Thank you for updating your review. With the additional information provided, we were able to locate your order and look into this more closely. Our records show that your order was marked as delivered in January. After you let us know it had not been received, our team filed a claim with the courier on your behalf. While the claim was not approved by the carrier, we understand how frustrating this situation can be. With that in mind, we can confirm that a full refund has already been issued to you. We always approach situations like this with care and fairness, and we appreciate you bringing this to our attention. If there’s anything further you need, please feel free to reach out.

Response from OneDeviceApr 17, 2026

Hi Manal, we hear you and appreciate you sharing this. We shipped your device first so you could begin using it while we made a final adjustment to the necklaces to ensure they meet our quality and comfort standards. We did send an email update about this, though it may have landed in your spam folder. Your chain is confirmed and will be shipped separately once the improved version is ready. We understand how this has shaped your experience. Our rating reflects a wide range of customer journeys, and feedback like yours helps us continue to improve. We stand behind the quality of our product. If it’s not aligning with you, you’re welcome to return it, we’re here to support you and make this right.

Response from OneDeviceMar 31, 2026

Hi Mr., thank you for sharing this. We hear you! We do our best to respond to every message as quickly as possible. Right now, we’re experiencing a higher volume of inquiries, so replies may take around 24–48 hours. That said, every message is seen and handled with care. Let’s get this grounded and sorted for you. If you’re open to it, please send us another message with your name and email so we can locate your request and support you properly. We appreciate your patience and the opportunity to make this right for you. Update: We’re still actively replying to all inquiries. If you haven’t received anything yet, please leave your name or email here, and we’ll make sure to contact you directly.

Response from OneDeviceMar 31, 2026

Hi Sarah, Thank you for bringing this to our attention. We’ve reviewed your email and can see that our team has been trying to address your concerns, but it looks like the emails we sent may not be coming through. It’s possible those messages may not have reached you, so we suggest checking your spam folder as well. Our team also sent a follow-up today to ensure you’re fully assisted. Regarding customs charges, these are determined by the receiving country’s customs authority upon arrival and are not included in our shipping fees, as they are outside of our control. Unfortunately, this is not something we’re able to collect alongside the shipping cost. For your device, we’d be happy to take a closer look and help resolve this with you. If needed, we are happy to arrange a replacement or a refund, depending on what you prefer. We’re here to make this right and will ensure this gets resolved.