The North American GuitarReviews of thenorthamericanguitar.com

I have subscribed to NAG’s YouTube videos for quite a while and have always been impressed with the quality of the content and the obvious passion they have for not just the music of the guitar but the art of the instrument as well. I was fortunate to be in Nashville and visited the store recently. Kim was incredibly helpful and kind and I fell in love with a beautiful Santa Cruz OM that I now own! The post-purchase experience has been just as good as the pre-purchase experience from NAG too.

I recently acquired a guitar from the North American Guitar store in Nashville. To say that I'm pleased is an understatement. The process from beginning to end was informative, enjoyable, and fun. I love my new Collings D1A. Thanks, Jordan!

I wrote to TNAG because I knew they would be receiving some Bunting guitars. I received a reply very quickly, and over the course of a few days, Kim sent additional pictures and videos of the guitar I was interested in and answered all my questions. She was a pleasure to deal with through the process, and I wouldn't hesitate to work with her and TNAG again!

Nothing but the best service from Kim and her team. Highly recommended for all of your guitar needs!

I have wanted a Rick Turner guitar for years. I finally decided to pull the trigger and did a lot of online research. The North American Guitar company had some very nice inventory. I chatted with both Jordan and Richard (both of The North American Guitar) at different times (online chat through their webpage) as I had a lot of nuanced questions. Note, they both had product knowledge which was far beyond anyone else out there. So, it made it very easy to buy and feel comfortable about what I was getting. I received the guitar quickly, and it was 100% as promised. Great service, great product, happy customer.

I waited for a long time watching the inventories hoping to find just the right guitar to suit my style of play and the look I wanted. The TNAG was very patient and even sent me previews of guitars they received from Rick Turner. I finally found just the right guitar and I had in within four days. Great customer service and information that now have me owning a beautiful guitar that will be in the family forever.

I have wanted a B & G Little Sister for a while and finally being in a position to afford one I selected a beautiful 'honeyburst' model from the models available on the company website. I paid for it, only to be told that due to a 'system error' my guitar was no longer for sale. This was a massive disappointment. I was offered a number of options and finally settled on a Tobacco Sunburst model. Unfortunately this did not arrive on the expected delivery day (due to a problem with DHL). The guitar finally arrived 3 days later, and it does not disappoint. The service from TNAG was slow at first but all steps possible were taken to rectify the error to my satisfaction once the issue was identified. contact was established and the problem investigated. I wrote that review a few days ago and was contacted by The North American Guitar Company saying they wanted to rectify any disappointment I had experienced by way of a gift card which could be used against a further purchase from them. A nice gesture but I don't have the funds or space for another instrument. I was then advised that a gift pack of accessories would be sent instead as a further gesture of goodwill. Okay, that's kind, i accepted. Anyway, it arrived today. I didn't know what to expect but a couple of sets of strings, some spare plectrums and - I dunno - maybe a B & G T-Shirt. That would be fine, seriously, that would be enough. So, the package was opened - a couple of new sets of strings (always good), but wait, what's this? A nicely boxed B & G Leather Guitar Strap. Wow, very comfy. But, hang on, there's another box at the bottom in amongst all the careful packaging. Surely there must be some mistake? A Cornell Legacy Fuzz Pedal. WOW! Powered and cabled up it sounds superb when being pushed by the B & G's P90's. I want to finish this review by saying this 'goodwill' is overkill. Most impressed by the company's willingness to ensure a customer's view is turned around as mine has been. I don't write bad reviews, just what i see as being an honest appraisal to help others. TNAG have surpassed themselves here and set a marker for customer service which other musical instrument companies would do well to try and match. A very sincere 'Thank you' to you.

I appreciated the way I was dealt with by both Jordan and Kim and absolutely adore the guitar that I bought from the North American guitar company. Thank you guys! Brad B