themusicbox.storeReviews of themusicbox.store

Appaling quality arrived with a srew missing and the other 2 loose. Avoid buying this overpriced trash

Fraud service lies about what they are offering and are impossible to contact. They also use bots and use them to write an endless amount of untruthful reviews for their benefit. On a side note, even if they had given me the correct product it should be noted how low quality the materials used and the shipping service both were.

Triple check their delivery policy, I've seen too late that delivery will happen from the China and my anniversary gift was also lost and I knew that only because after almost a month of waiting and seeing status "Info_Received" I sent an email to support myself.

This "Wooden Music Box" was made of plastic. Cost over £100. House lit inside with circular platform supposed to revolve but did not revolve. Sleigh etc was supposed to attach with magnets but some of the magnets were missing. These faults did not become apparent until this Christmas gift was given so too late to return. This was not a quality product but a cheaply made and faulty replica that was marked "Made in China". It breached the Trade Description.

Placed an order for a custom engraved box on Dec 18th. Received a tracking number for Yanwen the 22nd. Package was listed as order received by shipper. Reached out to support on the 24th asking when it would be picked up. Got email back the 25th claiming theyd reach out to the carrier. Was told Jan 3rd the package was supposedly lost by the shipper and that they'd send out a reship. Had to stay on them to finally get an email a reshipment was sent out on Jan 12th. The new tracking number is also showing order received by shipper with no updates whatsoever. I'd recommend skipping this company and going with literally any of the other music box companies because I've had to play email tag with them to get any updates for this. Received my music box today. The music box speed is faster than the sample song advertised on their website, and faster than a video they listed of one of their boxes. While the engraving and box is pretty, gonna have to stick with 1 star as what's the point of a music box if the music isn't correct?

First of all, after waiting close to a month for the box to be delivered, I receive a faulty box that does not even function. I informed themusicbox about this, and specifically asked them to NOT use this poorly reviewed delivery service they're using, and they sent me a "replacement" using the exact same delivery company, just to discover that the replacement I had been waiting 3 weeks for is literally a piece of bubble wrap. I implore you to not trust this fraud of a website with your money.

- The product took 34 days to arrive, missing our anniversary by 2 weeks - They refuse to give any sort of reimbursement - The music box looks nothing like the pictures and broke after a week of barely using it

Custom printed song is not accurate at all. Box broke within minutes and is not playing at all. The website does not show reviews left under 4 stars it seems, they are lying to their customers. Took a month to ship to my house and at that point it is past the time for a return. Waste of $100