The MountainReviews of themountain.com

This company used to make great shirts. Not so anymore from my experience and from many reviews I read. They apparently just don't care. Customer service never answers the phone and they never call back when you leave messages. I bought a shirt the same size as a previous shirt from this company and it is 7 inches smaller around.

Ich habe vor etwa 25 Jahren mehrere „The Mountain“ T-Shirts gekauft, die bis heute trotz vieler Waschgänge eine hervorragende Qualität haben. Der Stoff ist dick und die Motive sind immer noch klar und farbintensiv. Vor einigen Jahren habe ich erneut Shirts gekauft, doch die Qualität ist nicht mehr vergleichbar. Der Stoff wirkt deutlich dünner und die Drucke sind bereits nach wenigen Waschgängen stark verblasst oder teilweise kaputt. Zudem beginnen die neueren Shirts nach etwa drei Jahren trotz normaler Pflege unangenehm zu müffeln, was ich bei den alten Modellen nie erlebt habe. Besonders auffällig ist, dass dies zeitlich mit der Übernahme im Jahr 2016 zusammenfällt. Seitdem scheinen Material- und Druckqualität deutlich nachgelassen zu haben. Für den Preis hätte ich eine ähnliche Langlebigkeit wie bei den älteren Shirts erwartet. Mein Entscheid ist, dass ich diese Marke leider nicht mehr kaufen werde. Es ist so schade!

Since they were bought out in 2016 the quality is not the same! Also ZERO customer service. They don't answer the phone and they dont return voicemails. They dont send email order confirmations so if you lost your invoice you dont have an order number for returns. One of the three shirts I bought was the wrong size so im trying to exchange it. No way to contact them.

Great Shirts! When they aren't defective. Miss print issues twice in a row. Zero help from customer service. Like, none at all because i never once was able to speak to anyone over the course of sending emails and calling for over 2 weeks. Don't waste your money here. If somethings wrong with your order you're not gonna get it fixed.

I am a first-time customer. I was planning on ordering nine t-shirts. I reached out via email and left several voice messages (don't bother calling; you will be redirected to leave a message in their abyss of messages that are not returned). I then emailed, and when I finally got a response, it was not the assistance I was looking for. If their unresponsiveness and lack of human touch at this point are indicative of how The Mountain handles business, I cannot even imagine how returns or errors are handled. I am not willing to risk spending $315.00. Doing business should not be this difficult. Time to move on.

I have been a loyal cusomer for years. In my recent order I was missing a shirt. I have contacted the company several times via e-mail and customer service phone. NO RESPONCE!!! Tjis has left a bad taste in my mouth. I will no longer be a Patron of the Mountain Apparel.

I so used to shop from these guys and got free shipping if I paid over $100. I live in UK. Sadly since they were taken over, they now charge at least $35 to ship. What a rip off. Sad as I loved their tshirts now cannot get anymore. :(

I have been ordering from The Mountain since they opened. I had a few issues through the years and never complained. After my last four orders > $1000 I have to give then a -5 stars. They used to have quality shirts, even after they dumped American manufacturers, their items were 'usually' ok; with the occasional issue of sizing. However, the last four orders have been atrocious. I wear a M-XL, my wife a F-LG. I ordered appropriately for orders -4 & -3. My wife inherited all of my shirts and hers were given away to children. Order -2 I increased our sizes to M-2XL and F-XL, again my wife inherited all of my shirts and gave half of hers to charity as they again were too small. Order -1 ordered 3XL for myself and out of 10 shirts I could wear 3. The other seven became sleep shirts & wearables for my wife (L-Lrg). I contacted The Mountain and asked that my account be deleted as I will NEVER order from them again - no acknowledgement. If you want quality merchandise - shop elsewhere. They provide sub-standard merchandise and their CS does not care.