The Monitoring Center Reviews | Read Customer Reviews of themonitoringcenter.com

The Monitoring CenterReviews of themonitoringcenter.com

4.6800 reviews
House Sitting & Security
13833 Wellington Trace E4232, Wellington, Florida

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The Monitoring Center

About The Monitoring Center

We Offer The Best Home Security Alarm Monitoring At The Affordable Rate Of Only $9.99 Per Month + 6 Month Free Sign Up Bonus. We Can Monitor 99.9% Of Existing Alarm Systems.The Monitoring Center was founded in 1998. We have never been bought or sold and we have built our customer base one customer at a time and pride ourselves in the delivery of personalised customer service excellence at an affordable price.We are in fact, the most affordable, dependable, full service, ULC Listed, CSAA 5 Diamond certified alarm monitoring facility across North America.The Monitoring Center executives have over 200+ years of combined experience between them within the alarm monitoring industry. Their combined experience led to The Monitoring Center being considered innovators within the security industry...we are the first company to separate the cost of alarm systems from the cost of alarm monitoring. This innovation has resulted in the delivery of wholesale monitoring prices and the most satisfied customer base in the industry.Our ServiceTMC is a full service leading provider of high quality...low cost home, business and HOA (Homeowners Association) security alarm monitoring fast approaching its' 2nd decade of servicing customers. We are a rapidly growing company currently servicing satisfied customers across Southern California and Florida.We are equipped with today's most advanced technology and are committed to customer service excellence. TMC is determined to provide you and your family/employees/residents' with the highest level of professional security monitoring at an affordable price.Our CommitmentYou can be secure in the knowledge that our Customer Service and Technical Service support teams' will be a constant when choosing The Monitoring Center for your security needs. You and your family's'/employees'/residents' security needs are our ONLY priority.We deliver affordable...dependable...full service alarm monitoring 24/7. Our Customer Service and Technical Teams are ther

The Monitoring Center (themonitoringcenter.com) has 800 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: themonitoringcenter.com
Website: themonitoringcenter.com
Category: House Sitting & Security
Location: Wellington, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: January 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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The Monitoring Center reviews

800 approved reviews, newest moderated first

KANWAL B.
Apr 20, 2023
Service
The service technician was very knowledgeable and professional.
Response from The Monitoring CenterApr 21, 2023
Thank you!
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GARY R.
Apr 20, 2023
The technician was excellent
The technician was excellent. He explained everything and fixed some things that were done wrong when the house was built. Highly recommend him.
Response from The Monitoring CenterApr 20, 2023
Thank you Gary!! Much appreciate your positive review!
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William C.
Apr 19, 2023
My Dad is 87 and lives by himself
My Dad is 87 and lives by himself. The Monitoring Centre keeps robocalling me saying there is a problem at his address (37 times in two months). I cannot phone them back to have defective equipment repaired, as they do not accept incoming calls. When he attempts to contact them, they resist attempting to correct the problem, and threaten to charge him $90.00 to check his equipment. In the past, when the alarm has gone off, they phone me, leave a message that the alarm has gone off, and that is it. I live far away and am unable to respond. My expectations are that they would address the problem in real time, send a security team or call 911. This is not happening. Customers are paying for a false sense of security.
Response from The Monitoring CenterApr 19, 2023
Hi William ... We do apologize for any inconvenience you have experienced. I understand you have spoken to our Service team who outlined the nature of the robocalls which are not emergency calls. We have updated a work order to work with your father on resolving his communication issue and put on hold the reminder calls. It is important to note please William that our 1-866-247-4999 number absolutely receives incoming calls and we have had multiple instances of contact by account holders calling in for assistance. We have however passed on your call information to our operations team if you've had any instance of difficulty reaching an operator. We Thank you for allowing us the opportunity to address this situation. If I can be of any further assistance please feel free to contact me directly, Mirella, Sales Manager 1-866-247-4999 Ext 2235 or [email protected]
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AJAY G.
Apr 18, 2023
COMMUNICATION
INSTALLATION AND COMMUNICATION
Response from The Monitoring CenterApr 19, 2023
Thank you AJ!!
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STEVE H.
Apr 18, 2023
Customer survey
Melitta was extremely helpful got great advice from her and was prompt in responding to my questions in a very professional manner. As for the other question have not been with company for long to really give you an answer at this point. The installer was also very professional and knowledgeable.
Response from The Monitoring CenterApr 18, 2023
Thank you Steve!! We appreciate your positive feedback.
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DERIC K.
Apr 17, 2023
He was very clear precise with his…
He was very clear precise with his explanation. Very professional too.
Response from The Monitoring CenterApr 18, 2023
Thank you Deric!!
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Dee E.
Apr 17, 2023
Service and what was included was install of new system.
Service and what was included was thoroughly explained during the entire process. Installer was able to make suggestions to make the service even better for me.
Response from The Monitoring CenterApr 18, 2023
Thank you Dee!! Welcome on board!!
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LUTFUL K.
Apr 17, 2023
It was professional and friendly.
It was professional and friendly.
Response from The Monitoring CenterApr 18, 2023
Thank you Lutful!!
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