TheMinecraftHostingReviews of theminecrafthosting.com

Giving a 5-star because, overall, they're pretty awesome. Helped us with a billing issue ^.^

Cheap. Reliable and very nice staff team

Have a 200 player network with them. I own a lot of servers and never had a problem with them. Only once with a Dedicated IP but I opened a ticket and they got it fixed

My son wanted his own Minecraft server. So I shopped around. I went with theminecrafthosting.com due to being able to get quite a bit for $5/month to start. 1) There are no FAQs, no knowledge bases, no tutorials to help you with issues 2) They "say they answer helpdesk support questions within 30 minutes, up to 24 hours." 4 days later, I get a reply but not the answer to the simple question. Within 10 hours I had requested a full refund and cancellation as its within their policy. They still have not replied to that. So I opened a Paypal claim (they haven't responded to it either!) 3) There is NO way to contact them, outside of the Helpdesk tickets that they don't answer. 4) The server was down the entire time. Possibly an easy fix, but there was no way to find out as no one communicated with us and no way to find information to fix it ourselves. We went with a different company and were up and running within 30 minutes. It's definitely worth going somewhere else.

This has been said before unfortunately, but I'll say it again just to raise awareness. I was stupid enough not to look into them deep enough to just deduce from basic reasoning that this is a scummy and awful hosting provider. This was mostly due to me being on a deadline to get dedicated hosting as quick as possible. To start out, it is extremely evident the amount of bad reviews this hosting "company" provides. They will steal your money and give you bad service/no server at all. People have stated this on many forums and many posts before, and they all seem to say the same thing. They're unprofessional. They're condescending. They are rude. Their support is nonexistent. It's laughable, and unfortunately, it's true. I started with them because I was running very close to a deadline on getting server for my very large community, we hyped a project and we were getting close to release and I still didn't have a dedicated provider. So I fell into their trap of offering ridiculously cheap prices (50% off forever) and of course it's too good to be true obviously. It started out by me setting everything up on their control panel and it turns out that their control panel is mostly unresponsive. Their machines are unresponsive. I can't send/unpack my server files through their FTP access-point. It's fine, I'll open a support ticket, a day passes and I receive no response. Wasn't even the holidays. Now, on the front page of their website they have at the bottom right corner a livechat ticket area, now most companies use this, I figured since they didn't get back to me in the other ticket area, this could work. I open a ticket in the livechat and it emails me with the process has been created. I was waiting for 3 days and no response. At this point I asked for a fruitless refund because of course their ToS states a 24-hour refund period, and they don't even respond, so they can't really lose. I take it to paypal to be disputed, and the "owner" of the company I presume messages me back and forth in condescending manner (I wish paypal didn't delete these comments after I ascended the dispute to a claim) and tells me that I shouldn't have used the livechat "FEATURE" on their website because they don't use livechat tickets. They don't even respond to them. I call him out on why even put it on your website in the first place then if you don't even use it and he changes the subject. They don't really care at all. I wouldn't be surprised to find out that their "18" staff members are actually just one very angry 16 year old European who's upset with the world. In the end, they are scummy and most likely just one or two people running their "gig". They will take your money, not respond to anything, and have a broken and unresponsive setup.

Don't use them they are horrible

I had a problem with the server hosting and I tried to contact the technical support but they did not respond.

So this is my honest opinion of the Server provider theminecrafthosting.com. First of let me just say, My experience with this company has been Absolutely Awful. I purchased a server with a 50% off coupon for a total of $11, It was a 10GB ram server. Not bad, Right? Think again, As soon as the server was started up i noticed the following error when trying to join my lovely new server- "This sever is running an outdated version, 1.11.2" I really needed the server up right away without having to Manually upload and fix a server i just paid for. So i went off and purchased a server from another provider and left a ticket asking kindly for a refund, as i wasn't in the mood to fix their mistakes. All i have gotten from the "Customer Support" Are very rude, condescending, Disrespectful responses. Needless to say, do not deal with this company, you WILL regret it. And that's a promise.